Unified Communications Engineer - Teams & Telecom Support
System Soft Technologies
The Enterprise Communications Team provides the following services: Unified Communications Services at Headquarters and Country Office Telecom application technical support: the team performs configuration and/or troubleshooting and escalates to vendor in case of problems Audiocodes SB Desktop Clients – UCG performs configuration and/or troubleshooting and escalates to Cisco in case of problems Microsoft Teams T4Flex Clients Call Center Clients – UCG performs configuration and/or troubleshooting and escalates to CISCO in case of problems Telephone Operators (HQ and 10 COFs) Polycom Desktop phones for attendants, with Microsoft Teams integration Other Regular Tasks In case of problems with PTT Trunks for local and long distance, the group troubleshoots and escalates to Telecom vendor for resolution Tickets on all software and devices listed New application and device testing/evaluation Licensing review Questions and short demonstration/training session Board of Governors Annual Meeting support (setup, configuration and support during meeting) #J-18808-Ljbffr System Soft Technologies
Vacancy posted 1 day ago
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