Unified Communications Engineer - Delivery Analyst

Responsibilities for this Position

Location: USA MD Camp Springs
Full Part/Time: Full time
Job Req: RQ219758

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Other

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
Other

Job Family:
IT Infrastructure and Operations

Job Qualifications:

Skills:
Cisco CUCM, NetFlow Analysis, Network Infrastructures, Packet Analysis, Quality of Service (QoS)
Certifications:
None
Experience:
9 + years of related experience
US Citizenship Required:
Yes

Job Description:

SYSTEMS ENGINEER

The Unified Communication (UC) Delivery Analyst is the interface and lead for all collaboration with stakeholders, consumers, contractors, and dependent parties for ensuring the network and network configurations are optimal for delivering high quality Enterprise UC services. This position is the Tier3 Remediation focus of Unified Communications centric network related issues across the Enterprise.

Must be local to the National Capital Region - position is 5 days/week on-site, Camp Springs, MD

Roles and Responsibilities

Work with the WAN provider, other agencies, and components, contracted infrastructure service providers, network engineering and operations, and other delivery dependencies of UC services to ensure a quality service reaches the customer

Work collaboratively and provide guidance to the team on network infrastructure issues in real time, taking the lead on any network related issues that may occur

Perform continual operational monitoring of service delivery and provide constant real-time daily on-shift guidance to the rest of the Multimedia OPS team and field technicians as troubleshooting efforts impinge on operational capabilities

Create, maintain, and make recommended changes to test plans and troubleshooting processes

Create, update, and review all technical documentation, build guides, logical and physical topology drawings for accuracy, making updates and corrections as necessary

Be responsive and work on all critical/high-profile UC referred issues and tickets within 30min

Assist the UC Systems Administrators and Subject Matter Experts in real-time to enhance customer response and issue resolution

Communicate proactively and effectively with all stake holders, consumers, and dependent parties

Provide Unified Communication deliverable reports and/or other project related reports

CISCO Networking experience, Video Telephone Conference (VTC) with Cisco CUCM, Expressway, CMS, CMM, WebRTC, WebEx

Required Education, Experience, and Skills

Bachelor's degree in Computer Science, MIS, related field or the equivalent and 9 years related experience or a MS and 7 years of experience or the equivalent

Working knowledge of Netflow analysis, packet analysis, cloud and hybrid cloud technologies, Instant Messaging, switching, routing, firewall, wan balancers, traffic optimization, quality of service (QoS), Voice and Video transmission metrics, streaming technology, Cisco unified communications (UCS) configurations and operations, and UC applications - to include WebEx, Avaya Communicator, Skype, and associated unified communications protocols

Ability to use and interpret access control lists and Netflow collections from other tools

7+ years of experience working within the IT field - with a strong focus in UC support systems and inherent delivery & operational mechanisms

Skillset equivalence to Cisco CCNP Routing and Switching certification

Working experience with implementing, maintaining, and troubleshooting Cisco IP Routing and Switched Networks

Excellent written and verbal communication skills

Proven experience with managing and using Dev Ops concepts

Experience with working in an ITIL v3 or v4 framework to deliver enterprise services

Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail

Desired Education, Experience, and Skills

US Citizen with DHS Public Trust suitability clearance/EOD

Experience with any DHS agencies or entities

Experience using ServiceNow in a Tier 1 - 4 support role

Candidate must be an US citizen able to obtain DHS Public Trust clearance and USCIS EOD to start work

EDUCATION AND EXPERIENCE: BA/BS or equivalent, 5+ years of experience

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $82,450 - $111,550. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA MD Camp Springs

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc .

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

PI285789251

SYSTEMS ENGINEER


The Unified Communication (UC) Delivery Analyst is the interface and lead for all collaboration with stakeholders, consumers, contractors, and dependent parties for ensuring the network and network configurations are optimal for delivering high quality Enterprise UC services. This position is the Tier3 Remediation focus of Unified Communications centric network related issues across the Enterprise.



Must be local to the National Capital Region - position is 5 days/week on-site, Camp Springs, MD



Roles and Responsibilities


Work with the WAN provider, other agencies, and components, contracted infrastructure service providers, network engineering and operations, and other delivery dependencies of UC services to ensure a quality service reaches the customer


Work collaboratively and provide guidance to the team on network infrastructure issues in real time, taking the lead on any network related issues that may occur


Perform continual operational monitoring of service delivery and provide constant real-time daily on-shift guidance to the rest of the Multimedia OPS team and field technicians as troubleshooting efforts impinge on operational capabilities


Create, maintain, and make recommended changes to test plans and troubleshooting processes


Create, update, and review all technical documentation, build guides, logical and physical topology drawings for accuracy, making updates and corrections as necessary


Be responsive and work on all critical/high-profile UC referred issues and tickets within 30min


Assist the UC Systems Administrators and Subject Matter Experts in real-time to enhance customer response and issue resolution


Communicate proactively and effectively with all stake holders, consumers, and dependent parties


Provide Unified Communication deliverable reports and/or other project related reports


CISCO Networking experience, Video Telephone Conference (VTC) with Cisco CUCM, Expressway, CMS, CMM, WebRTC, WebEx



Required Education, Experience, and Skills


Bachelor's degree in Computer Science, MIS, related field or the equivalent and 9 years related experience or a MS and 7 years of experience or the equivalent


Working knowledge of Netflow analysis, packet analysis, cloud and hybrid cloud technologies, Instant Messaging, switching, routing, firewall, wan balancers, traffic optimization, quality of service (QoS), Voice and Video transmission metrics, streaming technology, Cisco unified communications (UCS) configurations and operations, and UC applications - to include WebEx, Avaya Communicator, Skype, and associated unified communications protocols


Ability to use and interpret access control lists and Netflow collections from other tools


7+ years of experience working within the IT field - with a strong focus in UC support systems and inherent delivery & operational mechanisms


Skillset equivalence to Cisco CCNP Routing and Switching certification


Working experience with implementing, maintaining, and troubleshooting Cisco IP Routing and Switched Networks


Excellent written and verbal communication skills


Proven experience with managing and using Dev Ops concepts


Experience with working in an ITIL v3 or v4 framework to deliver enterprise services


Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail



Desired Education, Experience, and Skills


US Citizen with DHS Public Trust suitability clearance/EOD


Experience with any DHS agencies or entities


Experience using ServiceNow in a Tier 1 - 4 support role


Candidate must be an US citizen able to obtain DHS Public Trust clearance and USCIS EOD to start work


EDUCATION AND EXPERIENCE: BA/BS or equivalent, 5+ years of experience


GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace


OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.


The likely salary range for this position is $82,450 - $111,550. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.



Scheduled Weekly Hours:
40



Travel Required:
Less than 10%



Telecommuting Options:
Onsite



Work Location:
USA MD Camp Springs



Additional Work Locations:



Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.


We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.


Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc .


Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

PI285789251