Robust Call/Receptionist

Job Description

Job Description

Conducts outbound calls to all medical patients throughout the day; specialty patients, dental patients, and IBH patients. Hard confirms and verifies patient demographic information and patient structured data; creates, reschedules, and cancels appointments multiple times throughout the day. Leaves detailed notes regarding the reasons, patients are canceling or rescheduling or any other important details that apply to the appointment at hand. Receives and registers patients; make/cancels appointments; provides referrals to other departments or services; helps walk-in patients obtain appropriate appointments or services; facilitates patient flow; assists patients complete required documents; retrieves and files medical charts. Must be able to travel to different clinic location requested by Director of Operation or Clinic Manager. Will provide service to; Medical, Dental and Mental Health.

Benefits :

• Free Medical, Dental & Vision
• 13 Paid Holidays + PTO
• 403 (B) retirement match
• Life Insurance, EAP
• Tuition Reimbursement
• SEIU Union
• Flexible Spending Account
• Continued workforce development & training
• Succession plans & growth within

Qualifications/Licensure:

Education :

• High School or GED

E xperience : (Required)

• Bilingual Spanish (Preferred)
• Proficient Microsoft Office
• EHR- Electronic Health Record (Preferred)
• PMS- Practice Management System (Preferred)
• Good organizational skills

Responsibilities

• Conducts Robust calls throughout the day for all patients as assigned by site, for the same patients, with various attempts per patient, as needed.
• Leaves detailed notes in patient charts for call documentation, for all calls.
• Creates, Cancels, and Reschedules appointments while conducting robust calls.
• Verifies patient demographics, structured data, pharmacy, and UDS measures as assigned.
• Assist with lowering Third Next Available Appointment, No Show rates, for assigned site.
• Conduct Robust calls on days where assigned site is closed.
• Communicate with staff onsite and clinic manager onsite, via GOTO Portal, Microsoft Teams, and Telephone for daily support.
• Schedule may vary, must be able to travel clinic to clinic requested by Director of Clinic Operation or Clinic Manager.
• Answers, screens, and directs calls on multi-line phone system; takes detailed messages and/or forwards telephone calls to appropriate practitioner, voice mail, or pager.
• Must be able to cope in a “fast pace” environment.
• Orders and maintains supplies, arranges for equipment maintenance, and keeps reception area organized.
• Inputs patient information and demographics into computer system.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Understand and respond to a diverse population.
• Process Patient Registration.
• Maintain patient flow and reduce waiting time as much as possible.
• May schedule appointments for patients and specialty care.
• Handles other duties as requested by the Clinical Manager.
• Practice Management System (PMS) Registration, Scheduling and Billing.
• Frequent exposure to blood borne and airborne pathogens or infectious materials.
• Verify Patient’s residency and eligibility.
• Provides general information on services provided to patients.
• Directs incoming calls to department heads.
• Provides general information on services provided to patients
• Hard appointment confirmation using tools/scripts
• Effective patient communication with upcoming detail appointments.
• Verifying and screening patients, ensuring all information is accurate and preparing for a visit prior to patient appointment.

St. John’s Community Health is an Equal Employment Opportunity Employer