Guest Services Specialist

Guest Services Staff | Part-Time | The CrossoverThe Guest Services Staff is responsible for the Front Information Desk. They will greet our guests, answer questions, check in vendors, accept and log deliveries, answer incoming telephone calls, maintain lost and found items, accept payment(s) for programs, events, and point-of-sale purchases, and confirm or adjust (as needed) locker room assignments. The guest services staff also performs a variety of other support for the administration office, staff, and the facility in general.This role pays an hourly rate of $11.00-$15.00.Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.This position will remain open until November 6, 2026.ResponsibilitiesProvides information about the facility to guests.Responds to inquiries regarding services, facilities, programs, and events.Deals directly with the public in person and over the phone, giving out general information, answering questions, explaining procedures, and gathering facts and pertinent information regarding problems and complaints.Operates computerized public information and reservation systems in an efficient and accurate manner.Responds to customer inquiries via telephone, in person, and/or in writing as required.Performs a variety of office clerical support activities.Keeps supervisor and other appropriate staff informed of problems or other matters.Interpret and enforce ice arena rules for customers.Collect fees and record in software.Other duties and responsibilities as assigned.QualificationsHigh school diploma or GED preferred.Previous experience in guest services is a plus.Ability to work a flexible schedule based on events, including long hours, nights, weekends, and holidays as needed.Ability to follow basic instruction and direction.Excellent customer service and communication skills.Strong organizational and computer skills.Ability to accurately operate reservation systems, process payments, maintain records, and perform general clerical and administrative tasks.Strengthened by our Differences. United to Make a DifferenceAt OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Equal Opportunity EmployerOak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.