Parts Sales Associate

Parts & Service Sales Associate IThe Parts & Service Sales Associate I will coordinate and oversee the Order Fulfillment process of Parts, Accessories and Service. This will include quoting customers, entering Sales/ Service orders, sourcing the required parts, scheduling the required resources to complete the work and invoicing. Ensure that customer orders, inquiries, and follow-up are performed in a timely and efficient manner to the customer's total satisfaction. Work with Service Managers and sales staff to grow the Parts & Service business in a profitable manner.The Nuts and BoltsWork closely with relevant sales and branch level employees to grow the Parts & Service business in the local market by solving customer's problems quickly and efficientlyRespond promptly providing quotes, customer support, invoices, order changes and handling customer complaintsQuote and assist in managing the following customer offerings: Preventive maintenance plans, Annual certifications, Inspection of equipment, On-sight repairs, Emergency repairs, the ability to purchase add-on parts and accessory items to include delivery and installProvide service second to none, before, during and after the saleEnter customer orders and ensure timely fulfilmentEnter and follow up on Purchase Orders with vendors, ensure parts are received and issued accurately and in a timely mannerTracks shipments, file claims and process returned goodsPrepare paperwork for freight and/or chassis pickup through preferred transportation companyRecommend major purchases for quick turn inventory items in accordance with company policy as it relates to the service departmentMay establish and maintain MRP, review safety stocks, review MRP daily, purchase parts as neededMaintain type of products on display, quantity, quality and appearance of the display areaMay be responsible for credit card payments and related administrative tasksComply with all company and OSHA safety regulationsAssist with the annual physical inventory for Parts and Service DepartmentMaintain cycle count accuracy reportsRequired CredentialsZero (0) to two (2) years customer service experience in a similar industryMarketing experience and understanding of all types of sales efforts preferredStrong mechanical and technical experience, as well as understanding of all types of service activities, vehicle structures, vehicle equipment, and vehicle electrical systems preferredHow We Make an ImpactAt Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. As the world's largest upfitter of work trucks, we continue to experience rapid growth through our expanding network of more than 20 locations across North America. Take the next step in your career and come get paid to play with trucks!Some of Our Total RewardsComprehensive benefits package including Medical, Dental, Vision and Life401(k) Savings Plan with Company MatchPaid Parental LeaveTools Purchase ProgramTuition Reimbursement10 Paid HolidaysGenerous Footwear, Eyewear, and Safety Equipment Discount ProgramPaid Training and Development ProgramsJ.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.To learn more about Careers with Reading Truck visit our careers page