Automotive Service Advisor

Service Advisor Opportunity At Monaco FordMonaco Ford is growing - and we're looking for a motivated Service Advisor to join our expanding team! If you're passionate about providing exceptional customer service, enjoy working in a fast-paced environment, and want to grow your career with a company that values its people, we'd love to hear from you.ResponsibilitiesGreet customers and assist with service inquiries in a friendly, professional mannerPerform vehicle walk-arounds and document customer concerns for accurate technician diagnosisConsult with customers on recommended services and available specialsClearly explain repair recommendations and prioritize service needsDocument declined services and follow up appropriatelyKeep customers informed on repair status, timelines, and costsEnsure a smooth vehicle delivery experience, addressing any remaining questions or concernsProvide concierge-level support for all owner inquiries, whether in person or by phoneBuild lasting relationships through trust, transparency, and communicationMaintain solid knowledge of vehicle products and features to answer customer questionsWhat We OfferHealth and vision insurance401(k) with company participationAncillary benefit plansSaturday team lunchesEmployee purchase plansPaid training and ongoing developmentHealth and wellness initiativesClosed on Saturdays and Sundays – enjoy your weekends!Opportunities for advancement within a growing organizationQualifications2+ years of customer service experience (automotive service experience a plus)Previous Service Advisor experience preferredStrong communication and organizational skillsExperience with CDK or similar DMS systems preferredHigh school diploma or equivalent requiredValid driver’s license and clean driving recordMust successfully complete background, MVR, and drug screening checksIf you're ready to grow your career and be a part of a supportive, growing team, apply today and discover why Monaco Ford is known for its people-first culture and commitment to excellence.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.