Part-Time Front Desk & Patient Experience Coordinator

Job Description

Job Description

Available immediately. Part-Time Front Desk Patient Experience Coordinator at a women's health clinic. We are a wellness clinic focused on providing thoughtful, high-quality care in a calm and supportive environment. Our patients value a smooth, welcoming experience from the moment they walk in.

Schedule: Weekdays, approximately 15–25 hours/week (morning-focused shifts)

Role Overview:

This role is less about “checking people in” and more about creating a warm, organized, and seamless in-clinic experience. You’ll be the in-person anchor for the clinic while our remote team manages phone calls, emails, and billing.

Key Responsibilities

• Guide new patients through arrival and next steps
• Support clinic flow between practitioners and rooms
• Schedule follow-up appointments as needed
• Keep the front desk and shared spaces organized
• Receive and put away deliveries

What This Role Is NOT

• You are not responsible for phones, billing, or insurance
• You are not expected to multitask across multiple systems

Ideal Candidate

• Reliable and consistent with strong attention to detail
• Comfortable in a calm, wellness-focused environment
• Able to take initiative without needing constant direction

Bonus (but not required)

• Interest in healthcare or wellness
• Prior customer service experience

Why This Role Works

• Predictable, structured hours
• Low-stress environment
• Meaningful interaction with patients
• Opportunity to grow into a larger role over time

Hours:

• Mondays through Friday 9:30 am to 12:30 pm
• Potential additional hours: Mondays through Fridays, 2:00 pm to 4:00 pm

Compensation: Starting at $20 hourly with opportunity for increase

Please send a cover letter with your resume when you apply. Tell us why you're interested in working at our clinic, and what makes you a strong candidate.

$20 - $22 hourly

• Give every employee, client, and visitor a warm welcome at the front desk and communicate any important information or directions
• Make appointments for employees and ensure the calendar is current and correct
• Manage incoming and outgoing mail and handle deliveries

• Manage online booking and charting systems
• Greet patients warmly, answer calls/emails, and handle payments
• Coordinate appointment scheduling and practitioner calendars
• Maintain office setup, including prepping and cleaning treatment rooms
• Manage phone, data entry, and office supplies
• Support practitioners with patient file updates and room preparation

• Exhibits working knowledge of Microsoft Office and basic computer skills
• At least one year of receptionist or administrative assistant, experience, or similar preferred
• High school diploma, G.E.D. or equivalent
• Comfortable taking telephone calls and mitigating stressful situations
• Excellent interpersonal skills, organizational skills, customer service skills, and verbal communication skills

Personal Qualities:

• Warm, personable, team-oriented, and enjoy working with people all day
• Positive attitude and professional demeanor
• Dependable, detail-oriented, and health-conscious
• Keen interest in women’s health

Professional Skills:

• Excellent multitasking and organizational abilities
• Strong communication skills and tech-savvy
• Ability to work independently and collaboratively

We are a woman-owned and operated acupuncture clinic. Our practice has excelled in women's health, fertility, and pain management for nearly two decades. Work and train under an experienced expert in a fun, supportive team environment.