Quality Engineer

Mission Critical Group (MCG ) is an end-to-end power solutions and services provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster - without compromising performance. With a robust U.S. manufacturing network, MCG supports data centers, power generation, healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non-negotiable. Mission Critical Group designs, manufactures and provides value-added services for customers requiring critical power solutions. Powering a new electric world for a brighter, more secure future.

The primary role of the Quality Engineer will be to interpret, comply with and improve MCG's quality assurance standards. Essential to this responsibility will be the requirement to ensure quality assurance activities are documented, internal reporting processes adhered to, and regular audits implemented. The Quality Engineer will identify any training needs and ensure the company-wide participation in the quality management system.

Essential Duties/Responsibilities:

The following list of responsibilities is not all inclusive, additional projects and/or tasks may be assigned to meet operational needs. MCG retains the right to change or assign other duties to this position should operational needs warrant.

• Plan, execute, and document inspection and testing of products to verify conformance with specifications and deliverables.
• Assist operations team in tracking, documenting, and reporting quality levels for performance, corporate social responsibility, environmental, health, and safety goals and key performance indicators.
• Investigate product complaints and reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements.
• Monitor risk-management procedures using software and documentation to identify, investigate, and report issues to management and product development teams.
• Identify and provide training and support to team members, focusing on systems, policies, procedures, and processes.
• Support, participate in, or conduct external ISO, UL, or internal audits
• Performs other duties as assigned.

Education and Experience:

• Bachelor’s degree (or equivalent experience) in engineering or related field. (Required)
• 1-3 years of applicable experience in a manufacturing/industrial or related setting. (Required)
• Knowledge of quality assurance and continuous improvement standards, terminology, methods, and tools including ISO9001, version control procedures, non-conformance/corrective action processes, auditing, 8D, 5Why, PFMEA, Kaizen, process flow mapping, etc. (Preferred)
• Knowledge of low voltage switchboard / switchgear design, installation, and use. (Preferred)
• Knowledge of local, state, and federal codes governing the installation and use of low voltage switchgear. (Preferred)
• Excellent analytical, problem-solving, decision-making skills.
• Excellent technical writing and verbal communication skills.
• Ability to interpret basic electro-mechanical diagrams including front elevation, one-line, manufacturing, and schematic drawings.
• Proficient in all Microsoft office applications.

Performance Metrics 

• Teamwork & Communication: Receive positive feedback from team leaders or operators on responsiveness and attitude. 
• Safety Compliance: Zero safety violations or incidents; full adherence to PPE and safety protocol. 

Values

• Safety Focus: Prioritize safety in all actions. Actively follow safety protocols, identify potential hazards, and take immediate steps to correct or report unsafe conditions. Model safe behavior for others and contribute to a culture of workplace safety.
• Have Humanity: Respect the input and ideas of everyone to create the best possible outcome.
• Be Transparent: Value transparency in all interactions, ensuring honesty and openness with each stakeholder.
• Drive Innovation: Seek new ways to improve and take on new challenges.
• Be Resilient: Adapt to the ever-evolving business needs enabled by resourcefulness and agility.
• Always Reliable: Deliver on your commitments and achieve your goals. Show up to work on time and complete your assigned tasks.
• Grit: Learn new things, actively seek feedback, and training.
• Ownership Mindset: Take full responsibility for the quality and efficiency of your work. Proactively identify issues, offer solutions, and follow through. Treat company resources and goals as your own.

Physical Requirements:

• Must be able to use required Personal Protective Equipment (PPE), to include, but not limited to eye/ear/hand/feet protection.
• Physical exertion may vary. May be required to regularly stoop, kneel, bend, crouch, frequently stand or walk around the work area, and lift or move objects up to 50 lbs.
• Work responsibilities may involve manipulating small parts, using hand tools and repetitive motions. Good hand-eye coordination and dexterity are essential.
• Must be able to follow instructions and stay alert to potential hazards on the shop floor.
• Must be able to access and navigate each department at the assigned facilities.
• Manufacturing facilities can be loud and have bright lights. Temperatures subject to seasonal weather conditions (hot in summer and cold in winter months).

A Note to our Recruitment Partners: We really appreciate the interest, but MCG currently manages hiring through our internal team. We love getting to know our candidates directly! Because of this, we don’t accept unsolicited resumes from agencies at this time. If we ever need an extra hand, we’ll be sure to reach out to the community. Thanks for understanding!

MCG is an equal opportunity employer prohibiting discrimination based on race, color, creed, religion, sex, marital status, physical or mental disability, and any other protected classes stated by applicable federal and state laws. MCG is committed to providing equal employment opportunities to qualified individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC).