Provider Onboarding Associate

Role Description

We’re looking for a warm, organized contractor to join the Provider Onboarding team at Prosper Health. This role is a critical bridge between a provider’s offer letter and their first day seeing clients, and you’ll help ensure every new psychologist and therapist feels prepared, supported, and set up for long-term success with us. You’ll work closely with our Provider Onboarding Manager to keep onboarding running smoothly and providers feeling seen.

What You’ll Do

• Facilitate or co-facilitate live required onboarding meetings via Zoom for incoming psychologists and therapists, delivering structured orientation content and answering provider questions in real time.
• Serve as a key point of contact during the critical pre-start window, supporting providers from offer letter acceptance through the beginning of active client services.
• Respond to inbound provider emails in a timely, professional manner, while fielding questions about credentialing, scheduling, access, and next steps.
• Host Zoom troubleshooting sessions to help new providers navigate tools and technology before their first client sessions.
• Monitor provider pre-onboarding tasks and flag any “at-risk” providers to the Provider Onboarding Manager for follow-up.
• Assist with maintaining onboarding documentation, tracking provider progress, and updating internal systems to reflect accurate status.
• Support a warm, neurodivergent-affirming onboarding experience that reflects Prosper Health’s values from day one.

Qualifications

• You’re a natural communicator who can make a new provider feel genuinely welcomed and prepared, not just processed.
• You are someone who sees a problem and can’t help but start solving it. You ask good questions, cut through noise, and know how to move forward even when the path isn’t fully clear.
• You will follow structured workflows without it feeling robotic.
• You’re reliable: if a Zoom is at 10:00 AM, you’re there at 9:55 AM.
• You take clean, actionable notes, and don’t let follow-ups slip through the cracks.
• You’re comfortable managing email volume and can prioritize without supervision.
• You find meaning in work that matters: the providers you help onboard with directly impact the lives of autistic adults seeking care.
• You have experience in mental health, healthcare, or clinical operations and you understand the provider perspective.
• You’re comfortable using tools like Monday.com, Healthie, Slack, Notion, and Zapier.

Compensation

• $25.00 per hour, ~10 hours per week, paid every 2 weeks.
• 1099 Contractor.

Company Description

Our culture is a unique mix of thoughtfulness, kindness, and high-performance. We set ambitious goals and hold ourselves accountable to achieving them.

• We always ensure that we integrate perspectives from experts in our space, including clinicians and autistic self-advocates.
• Our team members come from places such as Bain, McKinsey, BCG, FirstHand Health, Rula, SeatGeek, Benchling, and schools like Harvard, MIT, Stanford, Yale, Penn, Dartmouth, Northwestern, Vanderbilt, and more.

Operating Principles

• Clients first: Our job is to solve real problems for our clients. Choose what makes life better for the client, even if it’s harder for us. Never lose sight of the person on the other side.
• Find a Way: We use ingenuity, scrappiness, and determination to bend the world to accomplish our goals. We’re resourceful and do more with less.
• Raise the Bar: We grow deliberately, by asking how things can improve and by giving and seeking feedback. We insist on the highest standards and keep pushing them higher.
• Be a Good Person: Be kind, be honest, and make it fun to work here. Tell the truth even when it’s uncomfortable. Treat people with respect and go out of your way to do nice things for your teammates.