Business Support Associate

divh2Business Support Associate/h2piSoftStone, Inc. is seeking a motivated, customer-focused individual to join our technology team in New York as a Business Support Associate. This role is ideal for those currently studying or recently entering the IT industry, with an interest in customer service, helpdesk operations, and technical support./ppResponsibilities: As a Business Support Associate, youll gain valuable hands-on experience supporting both clients and internal teams. Youll handle real-world projects, providing technical assistance, troubleshooting, and customer service, while progressively building your skills in a collaborative environment./ppQualifications:/pulliCurrently enrolled in or recently graduated from a certificate or degree program related to IT, computer science, or a technical support field./liliTwo+ years of practical experience (including internships) in: customer service, helpdesk, or technical support roles; responding to service requests, troubleshooting issues, and providing technical assistance./liliStrong problem-solving and communication skills, with a focus on delivering excellent customer service./liliAbility to understand and translate customer needs into actionable tasks and effective solutions./liliFamiliarity with ticketing systems, remote support tools, and basic troubleshooting methods./liliComfortable working in fast-paced, high-pressure environments./liliEagerness to learn, accept feedback, and continuously improve./liliProficiency in Microsoft Office applications (Excel, Word, Outlook, SharePoint)./li/ulpPreferred Qualifications:/pulliPrior experience in supply chain operations or support roles is preferred but not required./liliFamiliarity with web tools and browser developer tools (F12) is preferred but not required./liliExposure to front-end web development technologies (HTML5, CSS3, JavaScript) is preferred, but not required./liliExperience with IT service management or helpdesk software (like ServiceNow, Jira Service Management, or Zendesk) is preferred but not required./liliBackground supporting supply chain systems, logistics, or order management tools is preferred but not required./li/ulpPrimary Location Pay Range: $20 per hour Benefits: Temp hourly employee benefits, if scheduled to work at least 30 hours per week: medical, dental, vision, and 401k./ppiSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the worlds most well-known businesses, including 90+ Fortune Global 500 companies./ppiSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities./p/div