Infrastructure Engineer

Infrastructure Engineer

Home Location: Operation Center - Harrisburg, PA

HYBRID Position

Under general supervision and within prescribed policies and procedures, this role will design, implement, secure, and support our enterprise network and cloud infrastructure. It has direct engagement in the installation, monitoring, maintenance, support, and optimization of network hardware, software, and infrastructure. Serves as an Infrastructure Engineer interfacing with vendors, consultants, and internal staff to ensure smooth and efficient operations of the credit union's networks.

General Responsibilities:

1. Provide Tier 2/3 support for network and infrastructure-related issues.
2. Configure and support routers, switches, firewalls, VPNs, and wireless infrastructure.
3. Coordinate with stakeholders to evaluate solutions that align architecture to business strategies.
4. Responsible for the architecture, implementation, and maintenance of the network infrastructure, including LAN, WAN, SD-WAN, DNS, DHCP, IDS/IPS and network security factors.
5. Analyze, troubleshoot, and solve issues with infrastructure including, but not limited to, network monitoring and tools that support unattended operations and daily network related alerts and activities.
6. Administer Hyper-V and Windows Server, including patching, performance tuning, and backups.
7. Support M365 services including Exchange, SharePoint, OneDrive, Teams, and Entra ID (Azure AD).
8. Monitor new networking technologies and trends, evaluate their impact, and recommend solutions to enhance cost efficiency and network adaptability.
9. Maintain an updated inventory of all infrastructure equipment, diagrams and properly licensed software.
10. Conduct traffic modeling, capacity forecasting, and performance tuning for peak loads; monitor network health, provide ongoing metrics, and implement preventive measures.
11. Plan for redundancy, failover, and disaster recovery testing to maximize uptime.
12. Assist in budget considerations and recommendations with respect to software or hardware platforms.
13. Assist in creating well-defined project plans including milestones, deadlines, and accountability.
14. Develop a working knowledge of all the various non-core system-related software programs and platforms currently within Belco and provide support as needed.
15. Work with Infrastructure, IT Security, and IT Systems to complete various initiatives.
16. Provide 24x7 on-call support as needed.
17. Seize any opportunity to cross sell credit union products and services to members and to educate members about Belco, its products and services.
18. Abide by Belco's policies, procedures and standards.
19. Embody and promote Belco's Vision, Mission, Belco Life Brand and behavioral expectations.
20. Perform any other duties as requested by the VP of Information Technology or IT Network Manager.

Competencies:

• Functional Skills: Technical Skills, Dependability, Time Management
• Operating Skills: Quality of Work, Organizational Awareness, Strategic Thinking
• Relationship Skills: Communication, Solving Problems, Teamwork
• Behavioral Expectations

Work Environment:

This job operates in a professional office environment and can function in a hybrid work arrangement consisting of in-office work and remote work. This role does require a minimum of 20% in-office time. The IT staff routinely uses standard office equipment such as computers, phones, printers, etc.

Physical Demands:

Sitting, standing, bending, and hand dexterity are required. Ambulation – able to move from one area to another throughout one-floor office layout. Ability to manipulate materials and/or equipment (lbs.)

• Lift - 60
• Push/Pull - 100
• Hold/Carry - 60

Manipulation is done from ground to waist and waist level. Stairs and elevators provided for movement from one floor to another and to enter and exit buildings.

Travel:

This position requires periodic travel to the main Operations Center and all branch locations in our seven-county area in Central Pennsylvania as needed.

Minimum Education and Experience:

Bachelor's degree and a minimum of five years of similar or related work experience working in the IT field, including time spent in preparatory roles.

• Solid understanding of TCP/IP, VLANs, routing, switching, and network security.
• Experience with firewalls, VPNs, and network monitoring tools.
• Experience with backup, disaster recovery, and business continuity planning.

Preferred Education and Experience:

Bachelor's degree with more than five years' experience working in an IT field and three years in a networking or similar infrastructure role.

• Strong hands-on experience with M365 administration, SD-WAN, Azure cloud services, Hyper-V administration, Active Directory and Windows Server.
• Knowledge of Zero Trust networking principles.
• Experience with task automation to increase process efficiency (Python, Ansible, APIs).
• Linux experience would be beneficial to this role.
• Knowledge of identity and access management principles.

Disclaimer:

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual preference / orientation, age, disability, marital status, pregnancy, veteran status or other legally protected bases. Belco's Diversity and Inclusion initiatives provide all employees with equal access to training and advancement opportunities throughout the organization.

Belco will provide reasonable accommodation for applicants and employees with disabilities where appropriate throughout the application and employment process. Determinations on requests for reasonable accommodation related to any job function will be made on a case-by-case basis. Reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.