Cloud Support Specialist

Cloud Support Specialist

Product Specialist (PS3 Core) – Microsoft Cloud Support Specialist. Technical Lead for all Office 365 related services and technology. Key Responsibilities:

• Technical Lead for all Office 365 related services and technology
• Office 365 Productivity Application Support (Word, Excel, PowerPoint, OneNote)
• Skype for Business – video, meetings, collaboration support
• OneDrive for Business – support, execute department plans/migration of user data
• Exchange Online – support and documentation the changes Exchange Online will introduce as the Office of Administration migrates all mailboxes to Exchange Online
• Documentation and support for O365 SharePoint Online and Delve
• Documentation and support of Office Mobile Apps on mobile devices
• PST Migration – migration support and documentation as the department migrates PST data to online mailboxes (network upload or drive shipping)
• Subject matter expert for implementing Microsoft Azure Infrastructure Solutions to support the departments effort to integrate with Azure Application Integration and Data/Analytics Solutions
• Attend webinars and stay current with the new features that are constantly being offered or changing; keep up to date with Office productivity applications and their integration with each other and Office 365 hosted services
• Active Directory Administrator
• Support for teams requiring AD support – LDAP integration, Certificates, Group Policy Admin, Domain Controller deployment and support

Position will work closely with:

• BIO Security Team – proxy issues, migration input for moving from IP to URL with wildcard configuration
• BIO Core Network Team – bandwidth impact for data migration of PST to Exchange Online & user data to OneDrive for Business
• BIO SCCM Team – assist with keeping Office Applications updated; updates are now monthly – keep abreast of the changes that are being released and understand what impact or new features the department will benefit from
• Workstation Support Teams – issues with Office Apps installed on PC's and laptops
• BIO Mobile Device Management – document, test, support mobile Office Applications, with focus on issues with Multi-Factor Authentication (issues, technology roadmap), Skype and OneDrive for mobile employees and consultants
• PennDOT Trainers - provide support to trainers in support of the departments Office 365 training and adoption plan. Includes assisting with how-to documentation and putting together slide decks for presentations.
• Office of Administration – tenant issues, provisioning, reporting, licensing, and compliance

Qualifications/Requirements:

• Minimum 10 years composing technical documentation for end-users and technical support teams.
• Minimum 10 years supporting Microsoft Office Software.
• Must have strong scripting skills (VB Script, PowerShell)
• Minimum 8 years troubleshooting web browser application issues.
• Minimum 5 years providing Microsoft Windows 7 support in an enterprise environment.
• Minimum 5 years supporting mobile users – laptops/tablets/smart phones.
• Minimum 4 years providing Microsoft Windows 8/10 support in an enterprise environment.
• Minimum 3 years installing, configuring, supporting Microsoft Office 365 Apps on mobile phones.
• Minimum 3 years supporting Skype for Business – setup of headsets, microphones & setup in conference rooms.

Desired Characteristics:

• Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.
• Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
• Demonstrated customer focus; building strong customer relationships.
• Strong analytical skills – strong problem solving skills, can communicate in a clear manner and effectively evaluates information to make decisions; anticipates obstacles and develop plans to resolve them.
• Change oriented – actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways.

All your information will be kept confidential according to EEO guidelines.