Head of Operations

Role Description

We are looking for a Head of Operations to build and lead the operating system of Advantage HQ. This is not an operations manager role; this is a company-building role. Your mission is simple: build the systems, rhythms, and accountability that allow Advantage HQ to scale from 185 people today to hundreds more over the coming years without sacrificing speed, quality, or client outcomes.

• Own operational excellence across our entire client delivery organization.
• Ensure every client receives what we promised, on time and at the highest standard.
• Build operating rhythms that proactively identify delivery risks before they become client problems.
• Drive accountability across project management, account management, creative, media buying, influencer operations, and cross-functional delivery teams.
• Improve execution speed, quality, and predictability across every client engagement.
• Design and continuously improve how the company operates.
• Build scalable systems, SOPs, dashboards, reporting, and operating cadences.
• Leverage AI, automation, and technology to eliminate manual work and improve efficiency.
• Standardize processes without creating bureaucracy.
• Remove operational bottlenecks before they slow the business down.
• Ensure every department has clear KPIs, ownership, and visibility into performance.
• Lead operational excellence across Finance.
• Ensure budgeting, forecasting, payroll, invoicing, collections, reporting, and financial controls operate accurately and on time.
• Build financial visibility that enables leadership to make faster and better decisions.
• Improve operational planning and resource allocation across the business.
• Lead the Talent & People function and ensure recruiting, onboarding, employee support, and people operations run efficiently.
• Ensure hiring keeps pace with company growth and critical positions are filled quickly.
• Build systems that improve employee experience while maintaining high standards and accountability.
• Support leadership in building high-performing teams.
• Ensure every department works together effectively.
• Lead weekly business reviews and operational planning.
• Drive company-wide initiatives from planning through execution.
• Hold teams accountable to commitments, deadlines, and measurable outcomes.
• Create visibility into company performance through dashboards, KPIs, and reporting.
• Serve as the CEO's strategic partner on execution and operational scaling.
• Bring solutions instead of problems.
• Build systems that reduce founder dependency.
• Help transform the business from reactive execution into predictable operational excellence.

Qualifications

• 7-12+ years of operations leadership experience in a fast-growing company.
• Experience leading multiple business functions simultaneously, including client operations, finance, and people operations.
• Experience scaling organizations through periods of rapid growth.
• Strong understanding of operational systems, financial management, organizational design, and performance management.
• Proven ability to build scalable processes that improve execution.
• Strong commercial judgment and the ability to balance client outcomes with operational efficiency.
• Exceptional leadership, communication, and decision-making skills.
• Highly analytical with a bias toward action and ownership.
• Comfortable operating in fast-moving environments with ambiguity and constant change.

Ideal Experience

• Experience scaling organizations from approximately 100 employees to 300+ employees.
• Experience leading operations in an agency, professional services business, SaaS company, or high-growth startup.
• Experience managing globally distributed teams.
• Experience implementing AI and automation to improve operational efficiency.
• Experience partnering directly with founders and executive teams.

What We Are Looking For

• You enjoy bringing order to complexity.
• You naturally spot inefficiencies that others overlook.
• You care deeply about execution and follow-through.
• You thrive on building systems that allow teams to perform at a higher level.
• You believe accountability creates freedom.
• You enjoy solving problems before they become crises.
• You get satisfaction from seeing hundreds of people execute successfully because of systems you built.

Compensation & Location

• $40,000 - $90,000 USD total annual compensation, including base salary, performance bonus, and equity.
• Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best.
• We are open to candidates globally, with a strong preference for candidates based in the Philippines.
• We care far more about ownership, judgment, and execution than geography.