Accounts Receivable & Collections Specialist

Location: Exton, PA (Onsite) Department: Accounting Schedule: Full-Time | Monday-Friday, 8:30 a.m. - 5:00 p.m. | Occasional Overtime Reports To: Accounting Manager Who We Are The Food Source International (TFSI) is a taste and ingredient company with a pulse on what’s next in the world of food. Founded in 1997, we prioritize high-quality tastes and ingredients that provide unique solutions to the technical challenges food processors face. We are on a mission to vertically drive the future of taste and deliver critical outcomes for our customers through collaboration, artistry, passion, agility, and accountability. Our passion for improving taste and health in food is at our core. We continue to grow by hiring creative and forward-thinking team members who put customers’ needs first. Position Summary The Accounts Receivable & Collections Specialist is responsible for managing the full accounts receivable lifecycle, with a strong emphasis on proactive collections, account resolution, and financial accuracy. This role ensures timely customer payments, investigates discrepancies, supports reporting, and protects the financial integrity of TFSI. This position is well-suited for someone who is detail-oriented, organized, persistent, and professional in customer interactions, with a strong understanding of AR and collections processes. What You Will Do Monitor aging reports daily and conduct outreach to past-due customers via phone, email, and written correspondence Initiate and manage collection activity, including payment plans and formal escalation steps Generate reminder notices, demand letters, and collection documentation Research and resolve short-pays, discrepancies, credit memos, and unapplied payments Document all collection activity and customer communication in the accounting system Coordinate with Sales, Customer Service, and Operations to resolve invoice disputes Prepare daily, weekly, and monthly AR and collections reporting Support month-end close by reconciling AR balances and summarizing delinquent accounts Follow internal credit, payment terms, and escalation policies Support the Accounting team with related administrative and operational tasks Perform other duties as assigned What You Will Bring Strong knowledge of accounts receivable and collections practices Excellent written and verbal communication skills Ability to analyze account histories and reconcile balances High level of organization and follow-through Proficiency in Microsoft Excel and accounting systems Strong time-management and prioritization skills Professional judgment and customer-focused problem solving Education & Experience High School Diploma or GED required; Associate’s or Bachelor’s degree in Accounting or Finance preferred 2-3 years of A/R and/or collections experience required (B2B preferred) Experience with accounting software (QuickBooks, Sage, NetSuite, etc.) preferred Proficiency in Microsoft Office Suite, especially Excel and Outlook Work Environment Office environment with occasional warehouse visits Warehouse areas may involve varying temperatures and noise levels Physical Requirements Prolonged periods of sitting and working at a computer Occasional standing and walking within the office Frequent use of hands for typing and office equipment Ability to communicate information effectively Ability to observe details at close range Our Core Values We are seeking individuals who align with and grow through our shared values: Trust - Act with integrity and accountability Adaptability - Embrace change and continuous improvement Support - Collaborate and uplift others Teamwork - Work together toward shared success Energy - Bring passion and enthusiasm to your work Why Join Us? At TFSI, your ideas matter. You will be part of a collaborative, cross-functional environment where innovation, quality, and customer partnership drive success. We value continuous improvement, open communication, and investing in the growth of our people. Equal Opportunity Employer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. #J-18808-Ljbffr The Food Source International, Inc.