Automotive Service Advisor

Job Description

Job Description

Automotive Service Advisor – Infiniti

Location: Motor Werks \u007C On-site

Motor Werks, a proud member of the Murgado Automotive Group, is hiring an Infiniti Service Advisor to serve as the primary point of contact between our customers and service team. This role is ideal for a customer-focused, organized professional who can clearly explain service recommendations, manage repair updates, and help deliver an exceptional dealership service experience.

Job Type: Full-time

What You’ll Do:

Greet customers in a friendly, professional manner and assist with scheduling service appointments.

Listen to customer concerns, document vehicle symptoms accurately, and create clear service repair orders.

Conduct vehicle walk-around inspections and identify recommended maintenance or repair needs.

Explain service recommendations, estimated costs, timelines, warranty information, and available options in a transparent way.

Coordinate with technicians, service management, and other advisors to support efficient workflow and timely completion of repairs.

Keep customers updated throughout the service process, including repair status, approval needs, and pickup timing.

Maintain accurate customer, vehicle, work order, and invoice records in accordance with dealership procedures.

Deliver a high level of customer satisfaction by providing responsive, professional, and solutions-focused service.

What We’re Looking For:

Previous experience as an Automotive Service Advisor, Service Writer, or in a customer-facing automotive dealership role preferred.

Strong communication and interpersonal skills with the ability to build trust and explain repair information clearly.

Working knowledge of automotive service, maintenance, repair processes, and basic technical terminology.

Excellent organization, attention to detail, and ability to multitask in a fast-paced service environment.

Comfort using computer applications, service scheduling tools, and dealership management systems.

Valid driver’s license and clean driving record required.

Benefits and Perks:

Competitive compensation package with opportunities for performance-based incentives.

Comprehensive benefits package, including health insurance, retirement plan options, and paid time off.

Ongoing training and professional development opportunities to grow within the Murgado Automotive Group.

Supportive, team-oriented work environment focused on customer satisfaction and service excellence.

Apply Today

If you are motivated, customer-focused, and ready to grow your career in automotive service, we encourage you to apply for the Infiniti Service Advisor position at Motor Werks. Please submit your resume for consideration.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.