Customer Service

Customer Service Specialist / Dispatcher

Balkan Sewer and Water Main Service is NYC's largest house sewer and water service line contractor. Balkan also operates a comprehensive drain cleaning company. The Balkan Team has been in continuous operation for over 65 years, and has a pristine reputation in the NYC plumbing industry. To learn more visit BalkanPlumbing.com.

Our vital and growing firm is searching for a skilled Customer Service Specialist / Dispatcher who will be responsible for providing effective customer service for our internal and external customers by using excellent, in-depth knowledge of company services as well as communicating effectively with team members within the organization. The primary focus of this role is to ensure that field technicians are productive and on-time to service appointments. The dispatcher is responsible for proactively monitoring technicians' work routes and communicating with technicians and the call center.

Responsibilities:

Schedule and route technicians, based on job requirements, skill sets, and availability using the Dispatch system.

Creating work orders, dispatching technicians, and communicating with customers.

Accurate Salesforce data entry.

Relay work orders, messages, and information to and from work crews, supervisors, and co-workers using telephones or computers.

Prioritize work orders according to urgency and importance.

Skills and Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential functions.

Telephone Skills

Documentation Skills

Data Entry Skills

Informing Others

Listening

Verbal and Written Communication

Energy Level

Multi-tasking

Dependability

Emotional Control

Reporting Skills

Requirements:

Proven experience as an account manager, customer service representative or relevant position

Experience with high phone volume

Outstanding organizational and multitasking abilities

Active listener with excellent communication skills

Sound judgment and critical thinking; problem-solver

Ability to work independently and efficiently

Self-motivated, detail-oriented and organized

Ability to quickly adjust priorities and maintain productivity

Proficient in English (oral and written)

Proficient in Spanish (oral and written), a plus

High School diploma