Real-Time Call Center Workforce Strategist
H&R Block, Inc.
H&R Block is seeking a seasonal Workforce Specialist to ensure smooth call center operations by monitoring real-time call traffic and workforce activity. You will reallocate resources as needed and coordinate communications, keeping leadership informed of daily trends and disruptions. Responsibilities include leveraging intraday reporting tools, managing multiple service sites, and supporting onboarding/offboarding to ensure agent access to tools. #J-18808-Ljbffr H&R Block, Inc.
Vacancy posted 5 days ago
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