Spa Associate

At Hand and Stone, Opportunity Knocks.

Hand and Stone Massage and Facial Spa, located in Rosenberg, TX, is seeking a Spa Associate specializing in front desk sales. A Spa Associate at Hand & Stone plays a crucial role in creating an outstanding experience for guests by providing excellent customer service and administrative support.

Key Responsibilities Include:

• Providing excellent customer service, including greeting guests and building client relationships.
• Communicating information about services, promotions, and sales.
• Meeting sales goals and selling memberships, gift cards, and upgrades.
• Managing administrative tasks such as answering phones, booking appointments, and filing.
• Assisting with daily spa maintenance and upholding cleanliness standards.
• Working as a team player with a positive attitude.
• Assisting the Leadership Team with various tasks.
• Promoting the health and wellness benefits of massage therapy.
• Performing other duties as assigned.

Desired Qualifications Typically Include:

• Customer service experience, preferably 1-2 years or more.
• Sales or retail experience, with salon/spa experience being a plus.
• Technical skills, such as knowledge of Microsoft Office, spa management software (like Millennium or Spa Soft), and basic computer skills.
• Strong soft skills including excellent communication, interpersonal skills, a positive attitude, reliability, organizational skills, and the ability to multitask and handle stressful situations.
• Availability for flexible hours, including nights and weekends.
• A high school diploma or equivalent education.
• Being 18 years or older.
• Must be self-motivated, confident, and extroverted.
• Ability to start and maintain conversations with guests.
• A strong drive to achieve sales targets.

Overall, the role of a Hand & Stone Spa Associate requires a blend of customer service, sales, and administrative skills to ensure a positive experience for spa clients.

What We Offer:

• Competitive Compensation - hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model!
• Career Growth - You have the potential for rapid promotions, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Part Time and Full Time shifts available!
• Positive and Professional Work Environment - There is no "I" in team! We work together to meet the goals of the spa and have fun, while being professional.
• Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards?

How You Contribute to Success:

• Meet membership sales goals
• Build client and member relationships to educate on options tailored to their needs.
• Detailed knowledge of the menu of services – don't worry, we'll train you!
• Excellent customer service to members and guests
• Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Bring a positive can-do attitude! At the front desk, you are the first impression of the spa!
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Qualifications:

• High School Diploma or Equivalent
• 18 years old or older please
• Strong organization and attention to detail
• Team player with the ability to work independently with minimal supervision.

Compensation: $12.00 - $15.00 per hour

Over 500 Locations Open Across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.