Application Support Analyst

Application Support Analyst – Equities (Backend Focus)

Location: Houston, TX – 5 days onsite

Skills needed: unix, python, sql

Overview: These are Run‐the‐Business (RTH) roles focused primarily on backend application support, infrastructure monitoring, and batch processing. The front‐end application teams are based in New York; this Houston team owns end‐to‐end backend support, working closely with global infrastructure partners across APAC, India, and the Americas. A financial services background is a plus, but the manager is open to candidates from other industries as long as they have strong application support experience.

Key Responsibilities

• Provide end‐to‐end application support for Equities trading systems (backend focus)
• Act as a first point of contact for application and infrastructure issues
• Support start‐of‐day batch processing, monitor batch jobs, and troubleshoot failures
• Handle user queries, production issues, and infrastructure alerts throughout the day
• Monitor production environments and respond to alerts using standard monitoring tools
• Perform root cause analysis, escalate issues when needed, and drive resolution to closure
• Collaborate with:
  • Front‐end application teams (NY)
  • Global infrastructure teams (APAC, India, Americas)
• Ensure application stability during market hours and critical processing windows

Required Skills (Must‐Have)

• Application support experience in a production environment
• Strong UNIX/Linux skills (log analysis, process checks, basic troubleshooting)
• Strong SQL skills (querying, investigation, data validation)
• Python (used for scripting, automation, or support tooling)
• Experience supporting backend systems (not purely front‐end support)