Application Support Analyst

Application Support Analyst – Equities (Backend Focus)

Location: Houston, TX – 5 days onsite

Skills Needed

unix, python, sql

Overview

These are Run‐the‐Business (RTH) roles focused primarily on backend application support, infrastructure monitoring, and batch processing. The front‐end application teams are based in New York; this Houston team owns end‐to‐end backend support, working closely with global infrastructure partners across APAC, India, and the Americas. A financial services background is a plus, but the manager is open to candidates from other industries as long as they have strong application support experience.

Key Responsibilities

• Provide end‐to‐end application support for Equities trading systems (backend focus)
• Act as a first point of contact for application and infrastructure issues
• Support start‐of‐day batch processing, monitor batch jobs, and troubleshoot failures
• Handle user queries, production issues, and infrastructure alerts throughout the day
• Monitor production environments and respond to alerts using standard monitoring tools
• Perform root cause analysis, escalate issues when needed, and drive resolution to closure
• Collaborate with:
  • Front‐end application teams (NY)
  • Global infrastructure teams (APAC, India, Americas)
• Ensure application stability during market hours and critical processing windows

Required Skills (Must‐Have)

• Application Support experience in a production environment
• Strong UNIX/Linux skills (log analysis, process checks, basic troubleshooting)
• Strong SQL skills (querying, investigation, data validation)
• Python (used for scripting, automation, or support tooling)
• Experience supporting backend systems (not purely front‐end support)