Gap Inc. Senior Director, Organizational Change Management - Product to Market Transformation (San F

About Gap Inc.

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.

Our portfolio-Old Navy, Gap, Banana Republic, and Athleta-each brings a distinct point of view to how we show up in the world and serve our customers.

Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.

We're driven by a shared purpose: to bridge gaps-between people, perspectives, and possibilities-to create a better world.

We're building a team that performs at a high level-people who think boldly, take ownership, and turn ideas into impact. If you're ready to learn fast and help shape what's next, you'll fit right in.

About the role

Senior Director, Organizational Change Management leads the Organizational Change Management (OCM) and Learning & Development (L&D) for a multi-year, enterprise-wide, transformational initiative for Gap, Inc. This role is responsible for delivering the change, communications, and enterprise learning strategies that drive adoption, build capability, and measure value realization for the programs objectives. You'll partner closely with business leaders, HR, PMO, IT, and Communications to ensure people, processes, and technology changes land successfully and sustainably.

What you'll do

• Strategy and Leadership
  • Lead the integrated OCM and L&D strategy for IndigoX aligned to program milestones and business outcomes.
  • Build and lead a high-performing team of OCM practitioners, L&D designers, facilitators, and change communications specialists.
  • Establish governance, operating rhythms, and standards for change execution, learning delivery, and measurement.
  • Serve as a trusted advisor to executive sponsors and program leadership, coaching leaders on change sponsorship and behaviors.
• Change Management Execution
  • Own the comprehensive change strategy (stakeholder engagement, impact assessments, change readiness, communications, training, and reinforcement).
  • Direct change impact analyses; define personas, journey maps, and adoption paths across audience segments (field, corporate, technical, vendor).
  • Scale a change champion network; equip leaders and managers with toolkits and talking points.
  • Partner with PMO and Tech to embed OCM in delivery cadences (stage gates, sprint reviews, release planning).
  • Oversee change risks and issues; implement mitigation and reinforcement strategies to sustain behavior change.
• Learning & Development
  • Own the L&D strategy for IndigoX, from capability needs analysis to curriculum design and delivery across modalities
  • Build persona-based learning journeys; define certification or accreditation pathways where relevant.
  • Oversee learning technology enablement,measurement, and reporting.
  • Drive capability building, reskilling/upskilling, and manager enablement programs tied to IndigoX adoption.
• Communications and Engagement
  • Partner with Corp Comms on the IndigoX change communications strategy; craft clear, compelling messages and narratives tailored to diverse audiences.
  • Establish a drumbeat of communications (executive updates, roadshows, demos, office hours) that drive awareness and advocacy.
  • Partner with internal comms/brand teams to ensure alignment, tone, and reach across channels.
• Measurement and Value Realization
  • Define KPIs and dashboards for adoption, engagement, training effectiveness, time-to-proficiency, and business outcomes.
  • Set success criteria and leading indicators; run readiness reviews and post-implementation sustainment plans.
  • Conduct benefits realization reviews, lessons learned, and continuous improvement cycles across waveseleases.
• Operations
  • Standardize templates, playbooks, and toolkits; enable reusable assets across waves and workstreams.

Who you are

• Required
  • 12+ years of experience in organizational change management and learning & development, including 5+ years leading large-scale transformations.
  • Demonstrated success designing and executing enterprise OCM and L&D strategies for complex, multi-year programs.
  • Strong leadership experience building and managing cross-functional teams and change networks.
  • Expertise in change methodologies (e.g., Prosci/ADKAR, Kotter, CCMP) and learning design principles.
  • Proven ability to partner with executive sponsors and communicate effectively with all levels, from frontline to C-suite.
  • Data-driven approach; experience defining KPIs, building dashboards, and using insights to drive action.
  • Excellent storytelling, facilitation, and written communication skills.
• Preferred
  • Experience in large-scale technology-enabled transformations
  • Experience in retail change enablement
  • Background in HR, Talent, or OD strongly preferred.

Salary Range

Salary Range: $210,700.00 - $284,400.00

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.