Baggage Service Coordinator Luggage Handler

Job Description

Job Description

WESTERN DELIVERY SOLUTIONS

Delivering Colorado Since 2001

Baggage Service Coordinator / Luggage Handler

Location: Denver International Airport (DEN), Denver, Colorado
Pay: $30.00 per hour
Employment Type: Part-Time | Temporary-to-Hire
Typical Shift: 6:00 PM – 2:00 AM
Schedule: Days vary based on operational needs
Work Location: In Person

About Western Delivery Solutions

Western Delivery Solutions (WDS) has proudly served Colorado since 2001, specializing in delayed airline luggage coordination and delivery services.

We are seeking dependable, hardworking, and customer-service-oriented individuals to join our Denver International Airport operations team.

This is a fast-paced, physically demanding position requiring excellent communication, strong computer skills, attention to detail, teamwork, and the ability to manage multiple responsibilities throughout a shift.

We are committed to providing exceptional customer service to airlines, passengers, and delivery contractors from start to finish.

Job Responsibilities and Duties

Airline and Baggage Operations

• Collect lost and delayed luggage from various airlines throughout Denver International Airport.
• Communicate professionally with airline representatives and airport personnel.
• Receive, organize, track, and prepare luggage for delivery.
• Coordinate with independent delivery contractors and assist with loading luggage into vehicles.
• Dispatch luggage and coordinate outgoing delivery assignments.
• Verify luggage information, baggage counts, and delivery documentation.
• Maintain accurate records of incoming and outgoing luggage.
• Follow company procedures for baggage handling, storage, and security.
• Report missing luggage, damaged baggage, and operational discrepancies promptly.

Passenger Communication and Customer Service

• Contact passengers to confirm delivery addresses and relevant delivery information.
• Provide professional, courteous, and timely customer service.
• Assist with resolving incorrect addresses, delivery issues, and passenger concerns.
• Communicate important information to the operations manager and delivery contractors.
• Maintain confidentiality of passenger information.
• Demonstrate patience, professionalism, and strong problem-solving skills.

Computer Systems and Administrative Responsibilities

• Operate multiple airline, dispatch, and company computer systems throughout the shift.
• Use Microsoft Office programs, including Word, Excel, and Outlook.
• Navigate between different software applications while managing operational responsibilities.
• Accurately enter, update, retrieve, and maintain information in computer systems.
• Monitor and respond to operational communications.
• Maintain accurate electronic records and documentation.
• Learn new software programs and technology as company systems evolve.

Employee Training and Teamwork

• Assist with training and onboarding new employees when necessary.
• Demonstrate proper baggage handling, dispatch procedures, and company operating practices.
• Help new employees learn airline systems, company software, and customer service expectations.
• Provide guidance regarding workplace safety, airport procedures, and daily responsibilities.
• Work cooperatively with coworkers, airline personnel, and independent delivery contractors.
• Communicate regularly with the operations manager throughout the shift.
• Assist with additional airport operational duties as assigned.

Qualifications and Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the United States.
• Must meet Denver International Airport security and badging eligibility requirements.
• Must have reliable transportation to and from work, including late-night hours.
• Must be dependable, punctual, responsible, and professional.
• Must be available to work evenings and late-night shifts with varying scheduled days.
• Must demonstrate excellent organizational, communication, and time-management skills.
• Must be proficient in Microsoft Office, including Word, Excel, and Outlook.
• Must be comfortable operating multiple computer systems and learning new software.
• Must be able to multitask efficiently while maintaining accurate records.
• Must be able to work independently and as part of a team.
• Must demonstrate exceptional customer service and problem-solving skills.

Physical Requirements

• Must be able to lift and handle luggage weighing up to 70 pounds, using assistance or equipment when appropriate.
• Must be able to bend, twist, reach, and perform repetitive physical movements throughout the shift.
• Must be able to stand and walk for extended periods.
• Must be capable of walking throughout Denver International Airport during an entire shift.
• Must be comfortable loading, unloading, moving, and organizing large quantities of luggage.
• Must follow proper lifting techniques and workplace safety procedures.
• Must be able to perform the essential functions of the position, with or without reasonable accommodation.

Transportation and Airport Parking

Due to the late-night work schedule, employees must have reliable transportation to and from Denver International Airport.

Public bus transportation may not be available when shifts end at approximately 2:00 AM.

Western Delivery Solutions provides authorized employees with parking at designated Denver International Airport employee parking facilities.

Employees must comply with airport parking rules and company parking procedures.

Employer-Sponsored Benefits: No additional employer-sponsored benefits are offered.

Employees receive all legally required leave and employment protections, including applicable Colorado paid sick leave.

Apply to Western Delivery Solutions

We welcome dependable individuals who enjoy working in a fast-paced environment and take pride in providing outstanding customer service.

Western Delivery Solutions
Delivering Colorado Since 2001

  Website:

Position Location: Denver International Airport, Colorado