Exhibitor Services Coordinator

Exhibitor Services Coordinator

The Exhibitor Services Coordinator manages utility services (electrical, telecommunications, water, gas, and related utilities) for exhibitors, show management, and event clients from advance planning through event closeout. Coordinators are responsible for their assigned orders and events. This includes documenting requirements, communicating them to installing departments, verifying services on-site, and making sure all services are billed accurately.

The Exhibitor Services Coordinator serves as a primary point of contact for utility service orders, and explains ordering procedures, deadlines, pricing, and facility policies. They respond to external and internal requests within department response standards, and follow up on incomplete or conflicting orders before move-in. They review booth layouts against ordered services and prepare accurate marked-up floor plans for installing departments. They communicate service requirements and changes to electricians, engineers, IT, and other departments, and confirm receipt. They staff the Exhibitor Services Desk during assigned event hours. Process on-site orders and changes ensuring they are billed and installed accurately. They respond to customer concerns professionally. Escalate unresolved issues and safety concerns to the Exhibitor Services Manager promptly. They audit the show floor to verify that all services in use are ordered and paid for. Process charges and collect payment before the show closes. They accurately enter orders, calculate charges, and process payments. They finalize utility charges and prepare event summaries for billing by the closeout deadline. They follow department procedures and perform other related duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

• 3+ years of experience in customer service, event coordination, or administrative work
• Experience with billing, payment processing, and accurate calculation of charges
• Ability to read and markup floor plans (training provided)
• Clear written and verbal communication in English, and the ability to prioritize urgent requests
• Demonstrated record of dependability and reliability

• High school diploma or GED, preferred

• Intermediate computer skills including ability to create word documents and excel spreadsheets
• Proficiency in Microsoft Word, Excel, and Outlook; Momentus or similar event software a plus

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Position requires extended periods of sitting, walking/standing on cement floors and climbing stairs. Some bending, pushing, pulling and stooping is required to assist with the install of utility services. Must possess the ability to lift objects up to 50 pounds to desk level. Maybe subject to adverse conditions. Working hours are dictated by the event, and will include irregular night and weekend hours. Requires radio usage of a two-way hand-held radio.

Colorado Convention Center/Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

Employment is contingent upon new employees providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States.

*Employment is contingent upon successful completion of a background and credit check.