Service Coordinator - Software and Solutions

Service Coordinator

The Service Coordinator will own the quote-to-invoice service workflow, coordinating customer orders, scheduling, resource planning, project administration, invoicing, and closeout activities while developing and maintaining the procedures. This role will also include being the administrator of the IRIS software solution, ensuring successful development of customer sites, data management, internal reporting, and ongoing support. This includes leading customer onboarding and internal training related to IRIS.

Responsibilities:

• Service Coordination:
• Support and schedule APM / Asset Specialist services with customers and field service teams.
• Support creation and development of service proposals
• Establish and maintain organized records of proposals, purchase orders, and change orders
• Tracking and maintaining status of open proposals
• Create customer orders, work orders, work tasks, and projects within IFS for all service work performed by Applied Control service personnel
• Track and communicate service progress to internal stakeholders and customers.
• Manage internal business systems to ensure proposals are properly accounted for in IFS/ERP
• Maintain the service schedule and publish to all required parties weekly
• Track actual versus budgeted costs in IFS, monitor profitability, and provide feedback to the APM Service Leaders of project activity that may be in question
• Subcontractor management including placing orders, reviewing and approving their invoices for accuracy
• Invoice projects & work orders in a timely manner
• IRIS Platform Management:
• Own end-to-end delivery of the IRIS software tool for customers and internal teams.
• Ensure data is collected, validated, and reported according to project timelines.
• Coordinate ongoing development of IRIS sites and enhancements based on customer needs.
• Training & Onboarding:
• Lead internal training for team members on IRIS features and functionality.
• Deliver customer onboarding, ensuring a smooth transition post-sign-up and ongoing user support.

Qualifications:

• Bachelor's degree (preferred).
• 25 years of experience in a service coordination, project coordination, or technical support role, preferably in industrial automation or a related technical field.
• Strong working knowledge of Microsoft Office 365 tools (Excel, PowerPoint, Teams, SharePoint, Copilot, etc.).
• Experience with IFS ERP (preferred)
• Experience with technical or SaaS tools preferred (IRIS or similar platforms a plus).
• Excellent communication, time management, and customer service skills.
• Highly organized and detail-oriented with the ability to manage multiple tasks and priorities.
• Self-starter with an entrepreneurial mindset and a proactive, hands-on approach.

What We Offer:

• Opportunity to help grow a new and strategic business segment.
• Exposure to cutting-edge industrial software and automation technology.
• Collaborative work environment with strong career development potential.
• Competitive compensation and benefits package.

Working Conditions:

• Includes working primarily in an office setting, with occasional assignments outside the office. This position may require a flexible schedule if there are training events or customers in the building on an occasional basis. The role is a full-time onsite position.
• Physical Requirements: Sitting, standing, walking, talking, hearing, seeing, bending, stooping, lifting & carrying. Ability to sit for extended periods of time working on a PC. Ability to reach frequently with both hands and arms and operate standard office equipment. Ability to lift boxes of moderate weight (+/- 20 to 25 pounds) and carry them short distances.

This role resides on-site in Centennial Colorado.

Compensation:

$27-$33/hr. This position is eligible to participate in the profit-sharing program and standard employee benefits including Medical, Dental, Vision, Life, 401K, and supplemental insurances.

Benefits: Health, Dental, Vision, Life, AD&D, Flexible Spending Accounts, Health Savings Account, 401(k) plan with employer match, Paid Holidays and Paid Time Off (PTO).

About Us: Applied Control believes that each job function makes a significant contribution to our success. The assigned responsibilities should not limit that contribution. Therefore, this position description is designed to outline primary duties, qualifications, and job scope but not limit the incumbent or the company to only the work identified. We expect that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

At Applied Control, employees enjoy a collaborative, team environment where we celebrate success and recognize and reward accomplishments. Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled individuals developing unique cost-saving solutions for our clients in oil & gas, refining, power, life science, mining, chemical, food & beverage, and alternative fuels, we help the world run more efficiently.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.