Cash Posting Representative

Role Description

MEDHOST, a division of Harris, is seeking a Cash Posting Representative who is responsible for timely and accurate payment posting for various methods of reimbursements, including ERAs, EOBs, third parties, and patient payments. This role is responsible for posting of various types of adjustments (contractual, write-offs, denials) and other adjustments as requested by facility. The position requires professional customer interaction and adherence to MEDTEAM best practice methodologies.

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who can work in CST or EST timezone.

Wage: $18-$25/hr

AI & Innovation Mindset: We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency.

Responsibilities

• Responsible for timely and accurate posting of payments and adjustments on all accounts daily.
• Balancing of ERA and manual RA's batches posted within the client's systems and balance to the amounts deposited to the client's bank accounts.
• Responsible for locating patient accounts to post payments; unidentified/unapplied accounts to be worked daily.
• Understands all aspects of payor contracts in terms of payments and refunds.
• Process/post payments and adjustment requests with the goal of account accuracy and customer satisfaction.
• Monitors and reports to leadership of any trends identified and documents cash posting/credit balance/refunding issues.
• Participates and completes special projects assigned by leadership to improve ongoing operations within the department.
• Develop workflows to improve internal process and efficiency.
• Works in partnership with other teams and team members to resolve outstanding items.
• Maintain the effectiveness and implementation of the MEDHOST Quality Management System and meet applicable regulatory requirements as needed.
• Responsible for QMS procedures listed in QMS Procedure Crosswalk found in QMS Manual as applicable.
• Accurately enters and submits time by the required departmental deadlines.
• Books travel in adherence to the company travel policy.
• Recommends, maintains and updates department documentation.
• Maintains documentation regarding customer interaction.
• Provide training in areas of expertise and support for training documents necessary to assist clients as required.
• Maintains in-depth knowledge of software core products.
• Attend and participate in team and departmental meetings.
• Maintain application & industry knowledge through self-study and by attending training classes.
• Responds to email and phone communications timely.
• Ensure that all HIPAA Privacy and Security/Compliance requirements and responsibilities are adhered to constantly.
• Assists the leadership team with recommended improvements.
• All other duties as assigned.

Qualifications

• Basic knowledge of business office terminology.
• Proven ability to understand and interpret reason for patient accounting credit balances, payor overpayments.
• Knowledge of the full revenue cycle process.
• Good interpersonal skills that include the ability to effectively communicate in both writing and verbally.
• Must be detail oriented, function effectively under stress, organized, ability to multi-task and analytical skills required.
• Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives.
• Must be flexible with a "can do" attitude and have the ability to remain professional under high pressure situations.
• Ability to retain and protect confidential material.
• Able to prioritize customer issues and escalate or solve with urgency.
• 2 years or more experience in reimbursement and/or accounts receivable setting; hospital or hospital central billing office setting.
• Must be able to follow directions and to perform work according to department standards when no directions are given.
• Computer skills in Microsoft Office applications (i.e., Word, Excel, PowerPoint, etc.) to complete work assigned and AS400 knowledge.
• Customer service oriented.
• High speed internet access (minimum 300 Mbps download speed) and unlimited data.
• Smart phone for Multi Factor Authentication (MFA) application.

Benefits

• 3 weeks’ vacation and 5 personal days.
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.
• Employee stock ownership and RRSP/401k matching programs.
• Lifestyle rewards.
• Remote work and more!