Patient Service Coordinator (Medical Assistant/Front Office role)

Patient Service Coordinator

Do you love working with patients and want to expand your experience in a dynamic healthcare setting? If so, our Patient Service Coordinator role could be the perfect fit for you!

This position is ideal for someone who brings both medical assistant and front desk experience and enjoys balancing patient-facing administrative work with hands-on clinical support. In this primarily front office role, you'll serve as a key part of a busy, rapidly growing department, helping ensure a smooth and positive experience for every patient.

What You'll Do: In this dual-role position, you'll use your clinical background alongside strong customer service skills to support both front desk operations and patient care needs.

• Front Office Excellence: Serve as the first point of contact for patients by greeting and registering them, scheduling appointments, verifying insurance, and collecting co-pays, while delivering a welcoming and professional experience in a fast-paced environment.
• Clinical Support: Assist nursing staff with patient care in a limited capacity, including rooming patients, taking vital signs, and helping maintain exam rooms and clinical areas to support efficient patient flow.

Responsibilities:

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Assists in the registration of patients to include verification and confirmation of health insurance coverage.
• Immediately report any situation that may impact safety of patients, visitors and staff.
• Provides front desk coverage as assigned.
• Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
• Account for all customers in the clinic.
• Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customer and clinic staff.
• Collects 100% of copays daily and correctly balances at the end of each day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.

Qualifications:

• High School graduate or equivalent required.
• Oncology experience preferred.
• Minimum of three years of direct patient care and or phlebotomy experience.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
• Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
• Possesses excellent organizational skills.

Licensure, Certifications, and Clearances:

Medical Assistant or Phlebotomy licensure preferred. CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran