Tech Service Coordinator

Job Description

Job Description

Description:

Are you a master multitasker who thrives on solving logistics puzzles? The Tech Service Coordinator is the vital nerve center of our Technical Service department. In this fast-paced, high-impact role, you won't just manage schedules, you will orchestrate the daily operations of our field technicians, acting as the primary connection point between our customers, our field team, and our supplier agents. If you love a dynamic environment where no two days are the same, your organizational skills are top-tier, and you take pride in delivering swift, customer-first solutions, we want you on our team!

Requirements:

Key Responsibilities

• Orchestrate & Dispatch: Drive the daily schedule, strategically dispatching field technicians to resolve commercial oven service needs quickly and efficiently.
• Warranty Solutions: Act as the technical guide for customers, verifying warranty status, processing claims, and clearly communicating policies with confidence.
• Service Liaison: Serve as the central communication hub, connecting customers, field technicians, and supplier agents to ensure seamless, high-quality service delivery.
• Command Center Records: Take ownership of our digital files, keeping service logs, schedules, and work order details perfectly organized and up to date.
• System Mastery: Leverage Microsoft Office and specialized service management software to track incoming requests, log critical notes, and keep operations moving.
• Continuous Improvement: Pitch in with daily administrative workflows and actively look for ways to make our dispatching and scheduling processes even faster.
• Product Expert-in-Training: Proactively learn and apply our warranty procedures and commercial oven product knowledge to guide customers with ease.

Qualifications and Essential Functions

• The Coordinator Mindset: Prior experience in dispatching, scheduling, logistics, or high-volume customer support is highly preferred.
• Fast-Paced Prioritization: Exceptional multitasking skills and the ability to stay calm, organized, and focused in a busy, fluid environment.
• System Savvy: Strong proficiency in Microsoft Office Suite; experience with service tracking software or ERP platforms is a major advantage.
• Clear Communication: Outstanding verbal and written skills with the ability to confidently build professional relationships with customers, technicians, and supplier agents alike.
• Team-First Adaptability: A positive, collaborative attitude and a genuine hunger to learn, adapt, and grow in a technical industry.

Above job description is general and management may assign other duties

We offer a supportive and team-oriented environment, competitive salary, vacation and holiday pay, health, dental and vision plans, 401k and ROTH with company match, life insurance, short term and long-term disability, wellness programs, tuition reimbursement and sign-on bonus.