Electrical Service Technician

Electrical Service Technician You are dependable – being a few minutes early for work is normal for you. You look at what the great day ahead will bring. Our staff knows they can count on you to do whatever it is you are assigned with excellence. You love the details – as a team, we want to make sure each customer's needs are met. It is all in the details to make our customers' experience the best it can be. You are a team player – you want the best for the customers that are working with us and work as a team member to get that accomplished. You add to the conversation and brainstorm with fellow staff on ways to make the experience more valuable. You are a goal-setter – you have goals for your work and for yourself. We have built a work culture where accomplishing goals is key to success. We have educational opportunities and areas that you can grow in as you deepen your experience in our industry. Be able to lift 60 lbs. Prepare invoices and accept payments. Answer the phone and schedule appointments. You will be involved with all the day-to-day activities that happen at our company. As one of the primary contact people with our customers, you are responsible for: Making sure every customer is informed, happy and receiving the services requested Maintaining your daily duties and in a timely manner Communicating clearly with our leadership team The learning and using our software system Learn the phone system and how to field calls Check email for customers trying to schedule appointments Perform outbound calls when the phone is quiet Check voicemails and return calls as necessary Scheduling projects Ordering materials and coordinating subcontractors and equipment Entering and reviewing Accounts Payable and Accounts Receivable Respond to problems or concerns with services to the customers' satisfaction Maintain communication with clients, providing prompt answers to requests Convey clear, and timely information to sustaining the relationship Maintain accurate records of all communication with customers Accurately convey information between customers and the team Organize projects, processes, files and systems to drive efficiency, alleviate conflict and implement Organizing, categorizing, cataloguing with efficiency and effectiveness Recommend best practices and processes High school diploma or equivalent Previous experience in customer service a plus Excellent work history and references Pay depends on experience. Performance based bonus upon approval. We don't hire to just fill a seat, rather we take our time looking for the right people. If you know without a doubt that you are a fit, let's talk. Step 1: Read Our Strategic Vision Step 2: Fill out the Application