Home Health Community Liaison

Job Description

Job Description

Benefits:

• Company parties
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

RESPONSIBILITIES :

• Establishes and maintains productive relationships with case managers, discharge planners, or other relevant professionals in hospitals, home health agencies, nursing homes, long-term care facilities, assisted living facilities, and physicians in private practices.
• Execute effective sales calls/meetings that identify and meet the needs of the referral partners, including pre-and post-call planning, establishing rapport, good questioning skills, proposing solutions, handling objections, driving referrals, and converting them to admissions.
• Educate the medical community on components of home health care and our organization's services and programs using sales calls and literature.
• Execute weekly and monthly goals of increasing market share through account development of both existing and prospective referral sources.
• Achieve monthly personal production goals.
• Responsible for all sales administration duties including, but not limited to maintaining accurate records, weekly meetings with tactical/strategic updates, paperwork (485/F2F) delivery or pick-up when needed, timely cell phone and email correspondence
• Participates in interdisciplinary team meetings and regular marketing meetings.
• Assists Intake Coordinator with coordination of care and timely admission of any/all home health patients.
• Ensures that the expectations of the referral source and the needs of the patients and their families are being met.
• May assist in identifying and resolving issues, dissatisfaction, or problems that the referral source or the patient or their family is experiencing.
• Triage issues with patients and family members, resolving them within the scope of the job or escalating them to the appropriate clinical or administrative person/department.
• Complies with all organizational policies and procedures.
• Other related duties as assigned

QUALIFICATIONS & REQUIREMENTS :

• Associate Degree or equivalent required
• Previous Home Health or Hospice experience is mandatory
• Knowledge of medical terminology
• Must have excellent written and verbal communication skills
• Demonstrated strong customer service, and relationship-building skills
• Good computer skills including Email, CRM software, Google Workspace, Google
• Meet/Zoom/Video Conference, PowerPoint, MS Word, and MS Excel
• Must be able to travel with short notice as required for the above duties to clients and community locations
• Must have a car with current insurance coverage and a valid driver's license

SKILLS AND COMPETENCIES :

• Ability to articulate our competitive advantages, specialty programs, and CMS guidelines
• Ability to coordinate and attend appointments/meetings
• Ability to create presentations and reports
• Ability to use good judgment in decision-making and problem resolution
• Ability to collaborate with internal administrative, clinical, and marketing teams
• Ability to work independently with minimal supervision and be self-motivated.
• Must have interpersonal skills to effectively interact with physicians, other health specialists, management, and co-workers through phone, video conferencing, email, and in-person

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person