Collections Specialist

Job Description

Job Description

We are looking for a Collections Clerk to support receivables recovery efforts for a real estate and property organization in Tustin, California. This Long-term Contract position is ideal for someone who thrives in a high-call-volume setting, balances firmness with professionalism, and can help customers resolve overdue balances through effective communication. The person in this role will manage both inbound and outbound account activity, maintain accurate records, and contribute to collection performance goals while delivering a respectful customer experience.

Responsibilities:
• Place frequent outbound calls to contact customers regarding overdue balances and encourage timely payment.
• Respond to incoming calls from account holders, address questions, and work toward practical resolutions for delinquent accounts.
• Arrange payment plans or approved settlements by assessing account status and following established guidelines.
• Record account updates, collection activity, and customer commitments accurately within internal tracking systems.
• Monitor promised payments, follow up as needed, and maintain thorough documentation of each interaction.
• Work toward weekly and monthly recovery targets while maintaining quality and service standards.
• Partner with colleagues and cross-functional teams to resolve account issues and support efficient collections workflows.
• Refer complex or unresolved cases through the proper escalation channels in accordance with company policy.
• Conduct all collection activity in compliance with applicable regulations and internal procedures while maintaining a courteous approach.• At least 2 years of experience in collections, call center operations, or a closely related customer service environment.
• Demonstrated ability to manage a high volume of customer interactions in a fast-paced setting.
• Strong verbal communication and negotiation skills with the ability to handle sensitive conversations professionally.
• Proficiency with Microsoft Office and collections, billing, or account management software.
• Solid organizational skills with close attention to detail and accurate recordkeeping.
• Ability to prioritize multiple tasks, meet performance metrics, and stay effective under pressure.
• High school diploma or equivalent required; additional training in finance, receivables, or collections is preferred.