Quality Assurance Specialist

Quality Assurance SpecialistHEAP - Cleveland, OH 44114Purpose of Classification:The purpose of this classification is to thoroughly analyze and review Energy Assistance applications submitted by clients and the Energy Assistance Team, for completeness and accuracy.Essential Functions:The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.Verifies eligibility of clients based on source funding guidelines.Reviews all energy applications for completeness and accuracy.Account for, compile, and organize all completed and pending LIHEAP applications.Work closely with clients to verify that all information in the household's application is complete and adheres to program guidelines.Ensures absolute confidentiality with respect to all information regarding families served by program.Attends all required team meetings, staff meetings, and trainings.Perform any additional duties as directed by Quality Assurance Manager.Additional Functions:Performs other related duties as required.QualificationsHigh School Diploma or GED required; supplemented by one year of work experience working in the clerical field or a related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this jobAdditional Requirements/Conditions of Employment: Successful results of pre and continued employment assessments including fingerprinting, drug testing, medical examinations and background check(s).Step Forward is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Agency will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.