Retail Outlet Supervisor

Retail Outlet Supervisor

The Outlet Supervisor is responsible for assisting with the supervision of outlet operations, and completing assigned operational tasks with management guidance. Motivates the team to ensure that customer satisfaction and production standards are being met to achieve organizational objectives.

Implements strategies to achieve the goals for the organization and outlet store operations. Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3 - 12 months.

Principal duties include:

• Project and Change Management
• Problem Solving
• Technical Skill
• Community Engagement
• Maximizes the value of donated goods from salvage through strategic pricing methods, while managing different types of salvage commodities.
• Coordinate the proper rotation of goods in the outlet to ensure a continuous flow of new merchandise.
• Train and coach all employees to reach their potential as a highly productive and collaborative member of the team. Oversee and ensure adequate coverage at POS, sales floor and production.
• Assist with hiring process of associates, new hire orientations and training as needed.
• Function as a customer service manager (CSM); operate register, assign tills, maintain efficient customer flow, sales staff productivity and proper cash controls.
• Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
• Work with Outlet Management to conduct apprehensions following established loss prevention policies and procedures.
• Accurately complete data entry of required reports on time. Share with leadership insight or concerns found in report data or other documentation
• Plan and organize work assignments to increase customer service and protect assets.
• Provide hands on leadership to motivate employees to increase employee satisfaction.
• Responsible for completing other duties/responsibilities as assigned.

Requirements include:

• Two years of supervisory experience preferred.
• Forklift certification.
• Ability to work flexible schedule as business warrants; including nights and weekends.
• Must have working phone that allows for communication accessibility.
• Ability to operate heavy machinery.

Core cultural competencies include:

• Customer Focus
• Values Differences
• Communicates Effectively
• Situational Adaptability
• Drives Results
• Ensures Accountability

Physical/sensory demands include:

• Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds.
• Moves about to accomplish tasks.
• Lift: Raises objects from lower to higher position or moves objects horizontally.
• Stoop, kneel crouch or crawl: Positions self to retrieve objects.
• Reach: Extending upwards or downwards to retrieve objects.
• Worker is subject to weather conditions (hot, humid, dry, cold etc.).
• Worker is subject to human blood, body fluids or tissue.
• Worker is subject to hazards: proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places.
• Required to stand for long periods of time, Required to hear and respond to warning devices on equipment, vision Required for while using computer keyboard and work with written and electronic information and to assess store and warehouse operations.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.