Customer Service Advocate

Honda of Concord

Location: 7650 Bruton Smith Blvd, Concord, North Carolina 28027

Provides administrative and clerical support to Fixed Operations department.

This job has no direct supervisory responsibilities.

Essential duties and responsibilities include the following:

• Answers incoming calls in a courteous and professional manner.
• Takes accurate messages.
• Directs calls to the appropriate department or person.
• Greets customers in service and parts department areas.
• Directs customers to the appropriate department or person.
• Address customer concerns.
• May schedule appointments for customers.
• Prepares written correspondence, reports and other complex documents.
• Organizes programs, events, meetings or conferences by arranging facilities and caterers, issuing information or invitations, coordinating speakers and controlling event budget.
• May assist with filing warranty claims.
• Safeguards vehicle keys and property.
• Reconciles various accounts and researches discrepancies.
• Works closely with department managers to ensure customer satisfaction.
• Maintains CSI at or above company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows safeguards rules and regulations.
• Demonstrates the company's core values
• Complies with company policies and procedures
• Observes all federal, state, local and company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired education:

o GED

o High school diploma

√ o Associate degree

o Bachelor degree

o Master degree

o Doctorate degree

Field of study/work experience:

o Accounting

√ o Automotive

o Business

o Human resources

o Information technology

Desired work experience:

o up to 3 years

√ o 3-5 years

o 5+ years

Education/experience:

Previous administrative, accounting, or customer service experience desired. Must have excellent interpersonal, communication, and organizational skills.

Certificates and licenses:

√ o Valid driver's license

o Automobile salesperson license

Computer skills:

Intermediate to advanced skills in Microsoft Office products. Advanced ability to learn the dealership management system and other web based applications utilized for operations.

Communication skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands to finger, handle, or feel.

Environment demands:

Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees.

Verbal and writing ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math ability:

Ability to add, subtract, multiply and divide.

Reasoning ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core values:

To perform the job successfully, an individual should demonstrate the following core values:

Servant leadership

Teamwork through trust & respect

Integrity

Commitment to customer enthusiasm

Passion for winning

Accountability at all levels

Commitment to continuous improvement

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.