Program Operations Specialist

Owning project and case management across health underwriting products, the fully remote Program Operations Specialist will manage client portfolios from implementation to ongoing service, driving cross-functional coordination and process improvement. Key responsibilities Manage project and case workflows from intake to end-to-end tracking, ensuring timely completion and prioritization Collaborate with cross-functional teams to drive follow-through, confirm progress, and resolve blockers effectively Develop and maintain standardized reporting on project metrics to provide actionable visibility for teams and leadership Required qualifications 5+ years of experience in service delivery, implementation management, or project coordination Proficiency in Jira, Excel, and Salesforce, with the ability to create and manage reports and dashboards Experience in a software or SaaS company; insurance industry experience is a plus Ability to work effectively with technical teams, translating technical details into business priorities Strong organizational skills with a proven track record of managing multiple concurrent workstreams