Hospitality Shift Supervisor

Operations Lead - Chick-fil-A

At Chick-fil-A WCSP, our main purpose is to "refresh" the lives of all we serve. We are passionate about serving our community and team in the best way possible and strive to live out our core values day in and day out. We believe that to truly serve well, you must be humble, hungry, and healthy in both your professional and personal life. We carry out these values by putting others' needs before your own, maintaining a mindset of continuous growth, and radiating positivity and a grateful attitude through balance in your life.

Operations Lead passionately oversee team members and help serve our amazing guests. They will work closely with other Supervisors and Directors to implement operational strategies that both grow the business while maintaining a culture of care that is reflective of our purpose and values.

Are you a highly skilled and motivated individual with a passion for the food and beverage industry? Do you thrive in a fast-paced, dynamic environment? If so, we have an immediate opportunity for you to join our team as an Operations Lead at Chick-fil-A!

Why should you apply?

• Competitive starting pay of $17 per hour
• Opportunity for growth and advancement within the company
• Comprehensive benefits package including paid time off, health, dental, and vision insurance, 401k matching, employee discount, and paid training
• Delicious, high-quality food and a fun-loving, enthusiastic team
• Learn valuable skills in customer service, leadership, and teamwork

Responsibilities:

• Protect our purpose and core values by being a champion of culture and growth within the restaurant. Modeling servant leadership is essential for the growth of our team and business
• Manage day-to-day operations of the restaurant
• Ensure excellent customer service and satisfaction
• Oversee and train team members
• Maintain high standards of food quality and safety

Requirements:

• High school degree or equivalent
• Prior experience in the food and beverage industry is preferred
• Strong leadership and communication skills
• Ability to work in a fast-paced environment

Availability:

• Monday - Saturday open availability (typical work schedule would be 5 days/week)
• Typical schedule will vary working 8-10 hours/day to accommodate meetings, interviews and needs of the business, working 40-45 hours/week in total
• Flexible schedule, including weekends and holidays

Operational Commitment:

Our Operations Lead will be immersed into the operations of our business, learning both Front of House and Back of House, and will be expected to uphold the highest standards as a leader in the restaurant. They will be expected to assist in the daily operation of the restaurant. These responsibilities include, but are not limited to:

• Engage with our guests by anticipating and responding to their needs through clear and pleasant communication, leading with a hospitality focus.
• Maintain a calm demeanor, especially during periods of high volume, to preserve a positive work environment and a hospitable experience for our guests.
• Become knowledgeable of all of Chick-fil-A's menu items & the related recipes.
• Execute hospitality by cooking, preparing, and presenting food orders to meet Chick-fil-A's quality standards.
• Maintain cleanliness in all food preparation & service areas. Perform various kitchen and front counter cleaning and storage activities such as dish washing, general & equipment cleaning, storage & rotation of food and supplies.

If you are a talented and motivated individual looking for an exciting opportunity in the food and beverage industry, apply now to join our team at Chick-fil-A! We can't wait to meet you!

Benefits:

• Paid time off
• Paid training
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance