Employee Benefits Senior Account Manager

Job Description

Join Our Growing Employee Benefits Team!

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We are seeking a motivated and client-focused Employee Benefits Senior Account Manager to join our growing Group Benefits Division. This is an exciting opportunity to be part of a collaborative, growth-oriented team supporting clients across multiple states.

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As an Employee Benefits Account Manager, you will serve as a trusted partner to clients, carriers, and internal team members. You will be responsible for delivering exceptional service, managing day-to-day benefits administration, supporting renewals, and helping ensure clients receive a seamless experience throughout the year.

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How You’ll Make an Impact

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• Serve as the primary day-to-day contact for assigned employee benefits clients, building strong relationships and delivering timely, professional support.
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• Manage client inquiries related to benefits, eligibility, enrollment, billing, claims, and coverage questions.
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• Process policy changes, enrollments, terminations, reinstatements, and other service requests accurately and efficiently.
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• Partner with carriers and vendors to resolve client issues and ensure service expectations are met.
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• Support the renewal process by gathering information, preparing materials, coordinating timelines, and assisting with client presentations.
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• Review plan documents, applications, and policy information to ensure accuracy and completeness.
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• Maintain accurate client records, documentation, activities, and communications within agency management systems.
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• Assist with open enrollment preparation, employee communications, and client meetings as needed.
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• Identify opportunities to enhance client relationships through proactive service, education, and additional coverage solutions.
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• Collaborate with Producers, Account Executives, carriers, and internal teams to support client retention and growth goals.
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What Will Help You Be Successful

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• 3+ years of Employee Benefits account management or client service experience preferred.
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• Experience working within an insurance agency, brokerage, carrier, or benefits consulting environment.
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• Active Life & Health Insurance License preferred (or ability to obtain).
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• Strong understanding of group benefits products including medical, dental, vision, life, disability, and voluntary benefits.
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• Ability to manage multiple priorities, deadlines, and client needs in a fast-paced environment.
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• Excellent communication skills with a focus on building relationships and solving problems.
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• Strong attention to detail and commitment to accuracy.
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• Comfortable learning and utilizing technology platforms and agency management systems.
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• Positive, team-oriented mindset with a passion for delivering outstanding client experiences.
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Why Join Us?

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You’ll join a growing organization where your ideas matter, your expertise is valued, and you’ll have the opportunity to grow your career while making a meaningful impact for our clients and their employees.

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