Dispatcher

Responsibilities Coordinate and oversee daily dispatch operations, including route assignments and driver check-out/check-in. Assign and optimize delivery routes for efficiency. Monitor delivery progress using Amazon systems such as Cortex and Flex, and provide real-time support to Delivery Associates (DAs). Troubleshoot issues such as route delays, vehicle breakdowns, delivery exceptions, and emergencies. Communicate effectively with drivers, management, and Amazon support teams. Ensure all drivers adhere to safety protocols, company policies, and regulatory requirements. Conduct daily safety briefings during stand-up meetings. Monitor driver behavior, including speeding, harsh braking, and distractions, using telematics tools, and provide coaching as needed. Track, report, and escalation safety incidents, near-misses, and violations. Coordinate emergency response in case of accidents or on-road incidents. Ensure all vehicles meet safety and operational standards prior to dispatch. Assist with reassigning routes or packages as needed to ensure completion. Track and report key performance metrics, including on-time delivery, route completion, and safety performance. Maintain accurate records and logs for both operational and safety activities. Partner with management to drive continuous improvement in delivery efficiency and safety performance. Company Description Babila Logistics are seeking a reliable and well-organized Dispatcher with Amazon DSP experience to manage dispatch operations, support drivers, and ensure smooth daily delivery activities. Qualifications Availability to work weekends. Minimum 1 year of dispatcher experience with an Amazon DSP. Experience as an Amazon Delivery Associate (DA). Proficiency in Microsoft Excel, Word, and Google Sheets. Strong communication and interpersonal skills. Team-oriented with a positive attitude. Strong organizational and multitasking skills. Ability to perform under pressure. Reliable and punctual. Problem-solving mindset. Additional Information Job Type: Full-time Work Location: On-site Benefits Competitive pay Health insurance Tuition reimbursement #J-18808-Ljbffr