Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2022 and currently lead a team of four. Before becoming an agent, I spent five years as a team member, gaining valuable experience in customer service, sales, and agency operations. That foundation helped me build an agency focused on growth, relationships, and delivering an exceptional customer experience.

Our agency is actively involved in the community, and we believe in giving back and supporting the people and organizations around us. Building strong local relationships is an important part of who we are.

We offer a life insurance stipend, a Simple IRA, and a strong focus on work-life balance. We want our team members to feel supported while building successful and rewarding careers. Our culture is goal-oriented, positive, and customer-focused. 

We’re looking for individuals who are hungry to succeed, maintain a great attitude, and consistently put customers first. The ideal candidate is motivated to achieve both daily goals and long-term career goals while contributing to a supportive and high-performing team environment. If you’re driven, coachable, and excited about growth opportunities, this could be a great fit for you.

ROLE DESCRIPTION:
As an Account Representative for Joey Dobbs - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.