Dealership Operations Manager

Job Description

Job Description

Dealership Operations Manager

Location: Heath, Ohio 

Company: Southeastern Equipment

Employment Type: Full-Time, Exempt

Southeastern Equipment is a leading solutions provider in the construction industry. Our mission is To help our customers win by providing top-tier equipment, parts, and service. We live by our core values: Hustle, Thoughtful, Passion, and Customer Focused .

As the Operations Manager, you will lead the day-to-day activities of our branch service and parts departments . You are responsible for ensuring machines are sale-ready and repaired to high standards, while managing a team focused on sales growth, profitability, and exceptional customer satisfaction.

• Leadership (LMA): Lead, manage, and hold your team (Parts Manager, Service Writer, Technicians, Yard Associate) accountable.

• Departmental Oversight: Drive sales and profit goals for both the Parts and Service departments.

• Facility Management: Maintain the physical facility to meet OSHA, EPA, and 5S (85% score) standards.

• Customer Excellence: Handle issue escalations and ensure all services align with company values and machine standards.

• Support Operations: Coordinate with Sales, Rental, and PSSR teams regarding machine availability and status.

Your performance will be measured by:

• Net Parts Income (vs. budget)

• Net Service Income (vs. budget)

• Store 5S Score (85% target)

• Education: High School Diploma/GED required; 4-year BA/BS degree preferred .

• Experience: Minimum 6  years of managerial experience in a related field.

• Skills: Strong financial acumen (P&L, balance sheets), proficiency in Microsoft Office (Excel, Word, Outlook), and superior communication skills.

• Physical: Ability to stand/walk the shop floor and regularly lift/move up to 50 pounds .

• Travel: Limited travel (approx. 15-20 days/year) for meetings and training.

We offer a dynamic environment where you can champion change and grow business-to-business sales. We follow the EOS model and are committed to training and developing our teams.

Our Company is unable to offer sponsorship now or in the future. All candidates must be legally authorized to work in the United States without the need for sponsorship. Southeastern Equipment utilizes E-Verify in accordance with Federal regulations. 

Please keep in mind that the posted pay range represents the range for all positions in the job grade within which this position falls. The actual hourly/salary offer will take into account a wide range of factors, including location, certifications, and skill development and potential bonuses.

Our company offers full time employees: competitive salary, full benefits: Medical, Dental, Vision, Critical Illness, Life Insurance, 401K with match, Wellness, PTO, Paid Parental leave, Company Apparel, Uniforms provided, PPE Provided, Prescription Safety Goggles and Boot Allowance. 

Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.