Manager, Software Engineering - B2B (Cleveland)

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen.

The Role

AXS is seeking a Manager, Software Engineering to lead and inspire a team building the technology behind one of the world’s biggest stages - the LA28 Olympic and Paralympic Games. In this role, you will drive the development of critical features and services that will power LA28 experiences, from access control and seamless payment solutions to intuitive B2B platforms and high-performance transactional systems at a global scale. Working closely with your team, you will design and deliver innovative, scalable technology that helps bring millions of fans closer to LA28, setting new standards for how live events are experienced worldwide.

What Will You Do?

• Lead and manage a team of 6-8 engineers, with a focus on coaching, mentorship, performance management, and career development.
• Stay hands‑on in the work, including code reviews, troubleshooting production issues, and contributing directly when needed.
• Partner closely with Architecture, QA, Infrastructure, and Operations to identify, prioritize, and drive technical initiatives.
• Guide the team to deliver high‑quality software through strong execution, collaboration, and accountability.
• Own team health, performance, and development, while fostering a culture of trust, growth, and ownership.
• Collaborate closely with Product and Design to align goals, priorities, and delivery timelines.
• Provide technical direction in partnership with senior engineers and serve as a key decision‑maker on technical tradeoffs.
• Lead hiring, onboarding, and team scaling efforts to strengthen the organization as it grows.
• Champion the use of AI to enhance product development, improve engineering productivity, and accelerate innovation across the team.

What Will You Bring?

• 5+ years of progressive, hands‑on technical leadership experience as a Senior or Lead Software Engineer.
• 3+ years of people management experience, with direct responsibility for at least 4 engineers.
• Strong systems design and full‑stack development experience, including .NET, SQL, and microservices architectures.
• Deep understanding of the software development lifecycle and the tools, practices, and processes that support it.
• Demonstrated ability to think critically, provide strategic insight, and apply strong analysis to solve complex problems and drive meaningful improvements.
• Experience operating in a continuous integration and continuous delivery environment.
• Experience building, deploying, and supporting solutions in AWS.
• Experience with containerization, AWS CodeBuild, Spinnaker, and Terraform.
• Experience building SDKs in Kotlin.
• Experience in mobile app development in iOS or Android.
• Experience with observability tools and best practices, including logging, monitoring, and alerting.
• Experience supporting high‑traffic, large‑scale global consumer and enterprise software platforms.
• Experience in the ticketing industry.

Pay Scale: $144,000 - $162,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: We offer a comprehensive benefits package that includes medical, dental, and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

Curious about the typical interview process for this position? Here’s what to expect:

• Round 1: 45‑min virtual screening interview
• Round 2: 45‑min virtual Hiring Manager interview
• Round 3: 60‑min virtual Technical Interview - C# and Backend Coding
• Round 4: 45‑min virtual People/Product Management interview
• Round 5: 45‑min virtual Technical Interview - System Design

We are an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

This role is designated as hybrid (onsite three days per week) in our Scottsdale office.