Regional Banker/Teller

Position Overview At PNC, our people are our greatest differentiator and competitive advantage. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture. As a Regional Banker/Teller within PNC's Retail Branch organization, you will be based in Detroit, MI and support multiple branches in the Detroit Downtown Region. The role is an in‑office position with a collaborative and supportive culture. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. Participates in proactive sales and service activities and identifies referral opportunities from a variety of customer interactions. Collaborates with ecosystem partners to grow customers' share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions, including outbound calling, service‑to‑sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships to acquire, expand, and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools, and resources. Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately. Employee Standards Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations, and able to create customized solutions. Managing Risk – Assessing and effectively managing all risks associated with business objectives and activities to support PNC's Enterprise Risk Management Framework. Qualifications Preferred Skills Accountability Banking Client Loyalty Customer Experience (CX) Customer Service Identifying Opportunities Leveraging Technology Proactive Sales Banking Products Digital Awareness Effective Communications Managing Multiple Priorities Matrix Management Problem Solving Prospecting Retail Lending Selling Understanding Customer Needs Work Experience Roles at this level typically do not require a university or college degree. A high school diploma, GED, or a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Typically requires 1+ year of related experience. Education & Certifications Education: No degree required. Certifications: None required. Licenses: None specified. Benefits PNC offers a comprehensive benefits package, including medical and prescription drug coverage with a Health Savings Account feature, dental and vision options, life insurance, short and long‑term disability protection, a 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, child/elder care support, adoption and doula reimbursement, educational assistance, and a wellness program. Paid time off includes maternity or parental leave, up to 11 paid holidays, up to 9 occasional absence days, and 15‑25 vacation days per year based on career level and service. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io with the subject line “Accommodation Request” and include your name, job ID, and preferred contact method. Alternatively, call View phone number on click.appcast.io and say “Workday” for assistance. All information will remain confidential and used only as required to provide reasonable accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position adheres to Section19 of the Federal Deposit Insurance Act and the Secure and Fair Enforcement for Mortgage Licensing Act of 2008. California Residents California residents should review the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose personal information in hiring practices. #J-18808-Ljbffr PNC Financial Services Group, Inc.