Automotive Technician Support and Training Specialist - English and Spanish speaking

Automotive Technician Support And Training SpecialistThe Automotive Technician Support and Training Specialist is responsible for supporting and training our customers in the USA and Canada for assigned aftermarket products. You will serve as technical hotline support and plan and deliver technical training for our aftermarket products. Your role will be to support and guide our customers over the phone or email, through troubleshooting and diagnostic methods, to ensure proper usage of our products. Additionally, you will support our Sales organization during tradeshows and customer events and work closely with Marketing, Sales, and Product Management teams to help develop training materials and videos that provide customers with flexible, accessible resources. Training is delivered through multiple methods and platforms, so this role will be expected to conduct engaging, effective sessions both in person at customer locations and through virtual webinar formats. The Technician Support and Training Specialist is part of a global team and reports to the Global Field Operations Manager.General ResponsibilitiesProvide technical support via telephone, email, and in-person for customers on assigned aftermarket product linesDeliver top-level customer service by efficiently and thoroughly handling inquiries related to technical aspects of our aftermarket products (e.g., sensor programming, installation, mobile app use)Collaborate with other customer support teams to communicate and escalate customer issues promptlyEnsure customer satisfaction by delivering effective training sessions onsite or onlineAttend and participate in trade shows and customer events as neededProvide regular feedback to the global Aftermarket Technical Team regarding product issues and opportunities for improvements in training and toolsProactively prepare and update training documents and validate technical content for Marketing and CommunicationsRecord training videos as requiredCreate, translate, and update educational content for e-training platforms, training websites, and presentationsSupport Engineering and Product Management with research, validations, performance testing, benchmarking, and tool maintenanceSupport Product Management by translating Voice of Customer and competitive insights into prioritized product roadmapsMaintain personal technical knowledge through training, publications, networking, and industry participationWork flexible hours to support peak business needs or weekend customer events/tradeshowsClearly and concisely document customer communicationsSelf-manage workload efficiently and effectivelyAssist with other duties as directed by the managerExperience / QualificationsComfortable with automotive electronics installation, repair, wireless technology, and mobile app supportAffinity for training/knowledge transfer; coaching or education experience is a plusKnowledge of the automotive aftermarket, tire industry, or auto repair environments preferredStrong customer service orientationStrong organizational, planning, and time-management skillsExcellent communication and motivational skillsSolution-oriented mindset with a positive, can-do approachAbility to work independently with accountabilityComfortable working in a fast-paced environment with multiple prioritiesStrong interpersonal and collaboration skills; able to work effectively with all levels, including external customers and suppliersProficient in Microsoft Office (Outlook, Word, PowerPoint, Excel)Fluent English required; Spanish is a plusWillingness to travel extensively throughout North AmericaBilingual English/Spanish - plusBase Salary Range: $59,840.00 - $82,280.00At Sensata, our employees are the key to our success and growth. We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only. Sensata considers several factors when extending an offer, including, but not limited to, a candidate's experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave. Certain positions are also eligible for short-term incentive and long-term incentive programs.