Veteran Liaison

Position located in either Summersville, WV or Maxwelton, WV

Seneca Health Services is a Certified Community Behavioral Health Center in wild, wonderful West Virginia. We provide responsible, accessible, and progressive behavioral health services. We have a wide range of professionals who are passionate about helping our clients through substance use or mental health treatment. With four outpatient clinics and an intensive treatment location in Greenbrier, Nicholas, Pocahontas and Webster Counties, we serve a wide population. Our services include Crisis Services, Substance Use Disorder Assistance, Mental Health Services, and Intellectual Disabilities Support.

We are committed to supporting the well-being of our team members by offering comprehensive and innovative compensation and benefits package that prioritizes work-life balance. Some of our offerings include flexible schedules, remote work options (when possible), retirement, generous paid time off, lifestyle spending account, professional development, tuition assistance and loan repayment – all designed to promote both physical and mental health. We believe that a healthy, happy workforce is key to success, and we strive to create a supportive environment that allows our staff to thrive both professionally and personally.

The Veteran Liaison serves as the primary point of contact for veterans, active-duty service members, and their families within the CCBHC. Helps ensure engagement in the veteran communities/organizations, increase access to care, coordinates linkage and referral to behavioral health, medical, community, and VA resources, and assists veterans in navigating available benefits and supports. Promotes culturally competent, trauma-informed services consistent with CCBHC requirements, West Virginia behavioral health rules, and federal guidelines.

QUALIFICATION REQUIREMENTS:

Bachelor's Degree in a Human Service field preferred; High School Diploma or GED required. Prior service in the US Armed Forces strongly preferred; experience working with veterans required.

Valid driver’s license and vehicle required. Must pass a Criminal Background Check and Employment Fitness Determination through WVCARES and a drug screen.

SKILLS AND KNOWLEDGE REQUIRED

Knowledge of VA systems, military and veteran culture and veteran benefit programs and community resources.

Ability to develop rapport and effectively engage veterans and families.

Able to represent Seneca in a positive manner i.e. maintaining a positive attitude and performing duties in a manner in accordance with Seneca’s Code of Conduct & Ethical Practices.

Demonstrated knowledge of basic computer skills required

ESSENTIAL FUNCTIONS:

1. Conduct outreach to veterans, service members, and military families in the community, including collaboration with local VA facilities, Vet Centers, community organizations, National Guard units, and veteran service agencies.
2. Increase awareness of CCBHC services through outreach events, presentations, and community partnership development.
3. Serve as a veteran-informed point of contact to reduce barriers to treatment and encourage early engagement in behavioral health and SUD services.
4. Assist veterans and families with connections to behavioral health services, crisis services, case management, peer support, and primary care screening.
5. Coordinate referrals to VA services (healthcare, benefits, housing, vocational services) in compliance with HIPAA and 42 CFR Part 2 when applicable.
6. Provide assistance with navigating systems such as TRICARE, VA benefit applications, CHAMPVA, housing programs, and community resources.
7. Arrange and/or assist with transportation linkage when needed; maintain documentation of all service coordination activities.
8. Follow up to ensure services arranged were accessed and assist with problem-solving barriers.
9. Provide non-clinical support and guidance to veterans experiencing behavioral health concerns, PTSD, SUD, homelessness, or reintegration challenges.
10. Offer supportive counseling within scope (non-therapeutic) and connect individuals to licensed professionals as appropriate.
11. Develop and maintain strong partnerships with federal, state, and local veteran-focused agencies and service providers.
12. Advocate internally for the unique needs of veterans to enhance culturally and trauma-informed care.
13. Participate in CCBHC interdisciplinary team meetings to support coordinated, team-based care.
14. Maintain complete, timely, and accurate documentation of all contacts, referrals, linkage efforts.
15. Track outreach statistics, access data, and service coordination outcomes for CCBHC reporting requirements.
16. Maintain veteran-informed and trauma-informed practices in all interactions.
17. Participate in team meetings. Work closely with other team members.
18. Assure quality service for clients by becoming knowledgeable of and adhering to rules, regulations, and legal requirements and by documenting services provided in accordance with established standards.
19. Secure information by adhering to HIPAA and 42 CFR Part 2 regulations and Seneca privacy policies and keeping client information confidential.
20. Represent Seneca in a positive manner including maintaining a positive attitude and performing duties in a manner in accordance with Seneca’s Code of Conduct and Ethical Practice.
21. Other duties as assigned by supervisor.

Minimum Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use of arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard. The employee is occasionally required to stand; walk; reach with hands and arms; climb stairs; balance; bend or crouch; talk and hear; and drive a motor vehicle. The employee must occasionally lift and/or move up to 20 pounds and rarely up to 50 pounds. Specific vision abilities required by the job include close vision and distance vision. Local travel required.

This job description reflects management's assignment of essential functions; it does not restrict the tasks that may be assigned.