Talent Director

Responsibilities Lead a high-performing team of consultants across your client portfolio, ensuring delivery excellence and on-target performance. Own client success — measured by project outcomes, satisfaction scores (NPS and CSAT), and renewals. Act as a strategic hiring advisor to your clients, adding value beyond filling roles through insights, benchmarking, and proactive problem-solving. Build strong internal and external relationships, including regular collaboration with Sales, Marketing, and your vertical VP. Deliver key client touchpoints including QBRs, monthly insights reports, and advisory sessions. Conduct and oversee Talent Audits, market mapping, and hiring roadmap planning. Contribute to Talentful’s growth by identifying expansion opportunities within your accounts. Requirements Proven people leader — you’re able to motivate, support, and drive performance in multi-level, multidisciplinary teams of 10+ people. Service mindset — you have experience working in a staffing firm, RPO or consultancy Delivery excellence mindset — you ensure teams meet hiring goals, uphold quality standards, and drive client experience. Commercially savvy — you understand how to grow Enterprise accounts, retain clients, and contribute to revenue growth through renewals and expansions. You’re experienced in producing highly compelling RFPs. Strategic thinker — you bring hiring insights and market intelligence that influence client roadmaps and C-level decisions. Exceptional client partner — you build trust at all levels, from managers to executives. Influential communicator — you’re comfortable leading QBRs, running advisory sessions, and handling complex stakeholder dynamics. Analytical and detail-oriented — you use data (NPS, CSAT, performance metrics) to drive decisions and actions. Confident facilitator and presenter — you’re comfortable running audits, workshops, and trainings for external stakeholders. Credible subject matter expert — you stay current with talent trends, benchmarks, and best practices. Brand ambassador — you represent Talentful’s ethos, voice, and consultative style in every interaction. #J-18808-Ljbffr