Front Desk Agent
Seagate Technology
About the Job We are seeking a friendly and professional Front Desk Agent to join The Seagate Hotelteam. As the first point of contact for our guests, this role is key to creating a welcoming and memorable experience. The Front Desk Agent will handle guest check-ins and check-outs, manage reservations, answer inquiries, and provide attentive service that reflects The Seagate's commitment to luxury hospitality and excellence. What You Do:
- Confirm the sell status for the day and review group bookings, noting any special arrangements or requests.
- Organize reservations for the day's arrivals, pre-blocking VIP and group reservations.
- Run daily reports including house counts, room availability, occupancy, arrivals, and departures.
- Check guests in following credit policies and ensure the security of keys and key cards.
- Resolve guest problems promptly and efficiently.
- Take reservations in accordance with availability and handle outbound mail, messages, and packages.
- Maintain accurate turn away statistics if required.
- Understand and utilize the property management system effectively.
- Run appropriate daily special request reports and distribute them.
- Process credit limit reports and handle cash transactions accurately.
- Handle incoming reservation calls, answer inquiries, and provide necessary information.
- Process related mail such as reservation requests and correspondence.
- Provide clear directions and local area information to guests when needed.
- Promote effective referral services with other hotels.
- Stay informed about the property's sell status, group arrivals, special promotions, and local events.
- Understand property security and key control procedures, as well as reservation policies.
- Be familiar with property fire safety and emergency procedures, including emergency phone numbers.
- Perform any other duties as required.
- Clear, concise, and grammatically correct communication skills in the primary language.
- Ability to understand and fulfill requests promptly and accurately.
- Outgoing, friendly, and patient demeanor, even during extended hours.
- Strong multitasking abilities with poise, accuracy, and timeliness.
- Familiarity with The Seagate Hotel's policies and procedures.
- Ability to stand for extended periods, up to 8 hours or more.
- Willingness to work long hours, weekends, nights, and holidays as necessary.
- Capability to stand and walk for extended periods, lift, carry, and push up to fifty pounds, and operate pushcarts weighing up to 250 pounds.
Vacancy posted 5 days ago
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