Front Desk Agent

Front Desk AgentA welcome ambassador to all guests, creating memorable moments and providing excellent customer service at the front desk from the beginning of making reservations to the guest departure. Front Desk Agent will respond to guest needs, requests and problem resolutions.Job DescriptionWelcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.Check departing guest out of the hotel as per hotel procedures.Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.Resolve guest problems and complaintsBe knowledgeable of hotel and surrounding area; to sell promote rooms and seasonal hotel promotions.Deliver and maintain Hilton's Brand Standards.Job RequirementsApplicants must possess excellent customer service and computer skillsApplicants must be able to a flexible schedule (AMs/PMs) along with Saturdays, Sundays and HolidaysIdeal candidate has previous OnQ and hotel experienceBenefits:Vacation, Sick and Holiday Pay401(k) with company match of 4%Medical, Dental, Vision and Life InsuranceShort and Long Term DisabilityVoluntary Critical Illness, Voluntary Hospital and Voluntary Accident InsuranceHilton Team Member Travel DiscountsFree Uniforms, Safety Shoes and Team Member ParkingHilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io to let us know the nature of your request.Required SkillsCustomer Service: Some KnowledgePreferred SkillsMulti-Tasking: Some KnowledgeProblem Solving: Some KnowledgeTime-Management: NoviceDetail Oriented: Some KnowledgeONQ: Some KnowledgePreferred BehaviorsEnthusiastic: Shows intense and eager enjoyment and interestRequired EducationHigh School or better.Required Experience1-2 years: Customer Service or Hospitality IndustryEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.