Salon Front Desk Sales Associate

Job Description

Job Description

Benefits:

• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Job Summary

We are seeking a driven Guest Happiness Team (GHT) Front Desk Sales Associate to join our team. This role serves as the face and voice of The Brow Bar Beauty Co., managing the front desk experience while driving revenue and guest retention.

As our GHT (Guest Happiness Team) Front Desk Sales Associate, you will be responsible for creating a polished, high-end first and last impression for every guest. You will manage check-ins and checkouts, oversee daily front desk operations, and actively contribute to salon growth through sales, pre-booking, and lead conversion.

This position is performance-driven and plays a critical role in retail sales, service upgrades, booking consistency, and overall guest satisfaction.

Must be available to work Wednesday-Saturday .

Responsibilities

Manage daily front desk operations, including guest check-in and checkout
Deliver a high-level guest experience from arrival to departure
Convert inbound and outbound leads into booked appointments through calls, texts, email, and social media
Drive retail sales and recommend service upgrades
Secure pre-bookings to increase retention and utilization
Follow up with past guests to maintain relationships and fill open availability
Track and work toward daily, weekly, and monthly sales goals
Maintain organization and presentation of the front desk and retail space
Support marketing initiatives, events, and influencer partnerships
Communicate effectively with service providers to ensure smooth daily operations

Qualifications

Minimum 1 year of customer service experience required
Sales experience preferred
Strong communication and interpersonal skills
Organized, detail-oriented, and comfortable using booking software/CRM systems
Professional, polished, and confident presence
Bilingual preferred not required .