Product Manager

Job Purpose

Own the strategy, roadmap, and modernization of Weatherford's CygNet SCADA platform, providing the product leadership and foundation that support commercial success in partnership with Sales and Commercial teams. CygNet is a live, revenue-generating industrial software platform used across upstream (incl. production optimization), midstream, and industrial operations to monitor, control, and manage field assets and operational data.

The Product Manager is responsible for driving modernization across HMI, historian capabilities, operational data services, system integrations, user workflows, and platform architecture while maintaining operational reliability and customer continuity. This role defines product vision, roadmap priorities, modernization sequencing, and business outcomes aligned with portfolio strategy, approved budgets, customer needs, architecture standards, and Weatherford governance requirements.

The Product Manager works closely with Engineering Leads, Technical Product Leads, Product Owners, UX, and Architecture teams to modernize the platform architecture and deliver scalable, reliable, and commercially competitive software solutions.

The role is accountable for product adoption readiness, customer satisfaction, ROI, lifecycle performance, progress in modernization, and market competitiveness.

The Product Manager must maintain a strong awareness of customer needs, industry trends, emerging technologies, and competitor platforms to ensure CygNet remains commercially competitive and aligned with market expectations.

This role requires a commercially aware and technically capable product leader who can operate effectively across complex stakeholder environments, identify risks early, prioritize effectively, and communicate clearly with technical and business leadership.

This role also plays a critical organizational leadership function by interfacing regularly with senior leadership, aligning stakeholders around priorities and tradeoffs, and helping create the conditions for the engineering team to stay focused on execution. In this capacity, the Product Manager serves as an internal voice of the customer for the CygNet engineering team, ensuring they have the context, clarity, prioritization, and organizational support needed to do their best work.

Roles & Responsibilities

PRODUCT STRATEGY & PLATFORM MODERNIZATION

• Define product vision and roadmap aligned to portfolio strategy and customer needs

• Develop multi-year roadmaps tied to measurable business outcomes

• Define product positioning, differentiation, and modernization priorities

• Make lifecycle decisions, including invest, modernize, maintain, or retire

• Align roadmap priorities with funding, capacity, and business goals

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BUSINESS CASE DEVELOPMENT & ROI OWNERSHIP

• Develop business cases for new initiatives, modernization efforts, and strategic investments

• Track ROI, financial performance, and set up and track budget utilization

• Quantify revenue impact, customer value, and operational benefits

• Escalate budget risks, funding gaps, or major tradeoffs early

• Support pricing, packaging, and commercialization discussions---

CUSTOMER & MARKET LEADERSHIP

• Maintain strong understanding of customer workflows, operational challenges, market trends, and competitor platforms

• Partner with Customer Success, Support, Services, Commercial, and operational teams to gather feedback and identify improvement opportunities

• Ensure customer and market feedback are reflected in roadmap decisions

• Support, attend, or lead as appropriate strategic customer engagements (e.g., customer advisory boards, roadmap discussions, user groups)

• Monitor market trends and competitive positioning to support product strategy and modernization priorities---

AGILE DELIVERY & PRODUCT EXECUTION

• Translate product strategy into prioritized backlogs and delivery plans

• Partner closely with Engineering, Design, QA, and Architecture teams throughout the product lifecycle

• Ensure compliance with Weatherford delivery, security, architecture, and quality standards

• Balance feature delivery, platform stability, modernization efforts, and technical enhancements

• Participate in sprint planning, release planning, reviews, and validation activities

• Accept delivered features against the defined business and success criteria---

PRODUCT OWNER PARTNERSHIP

• Provide strategic direction and prioritization guidance to Product Owners

• Align backlog sequencing with roadmap priorities and delivery capacity

• Review backlog quality, user stories, and acceptance criteria

• Monitor delivery progress, risks, dependencies, and stakeholder alignment

• Support resolution of conflicting priorities and scope ambiguity---

COMMERCIAL & GO TO MARKET PARTNERSHIP

• Support Commercial teams during strategic customer pursuits and roadmap discussions

• Partner with Marketing to ensure product messaging accurately reflects capabilities and roadmap maturity

• Contribute to pricing, packaging, and positioning discussions

• Represent Weatherford and the CygNet platform in strategic customer engagements, industry events, conferences, and executive presentations to support product positioning, customer relationships, and market awareness

• Support conferences, customer presentations, and promotional activities where required

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TRAINING & ENABLEMENT

• Partner with internal training and enablement teams to support Commercial, Services, and customer education

• Ensure new releases are supported with clear training and rollout materials

• Support customer adoption and modernization readiness initiatives

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Summary of Deliverables

• Product Vision and Strategy

• Multi-Year Modernization Roadmap

• Product Budget Plans and ROI Tracking

• Business Cases and Investment Proposals

• Product Requirements Documents

• Modernization Sequencing Plans

• Product Roadmaps and Release Plans

• Executive Product Reviews

• Product Success Metrics and KPIs

• Competitive and Market Analysis

• Customer Advisory and Roadmap Presentations

• Prioritized Product Backlogs

• Product Owner Governance Cadence

• Strategic Risk and Dependency Management

Example Measurable Outcomes

• Product operates within approved annual budget targets

• Modernization roadmap delivered within agreed sequencing and release windows

• Improved customer retention and satisfaction metrics

• Increased adoption of modernized platform capabilities

• Reduction in legacy platform dependency and operational support burden

• Improved deployment efficiency and modernization readiness

• Increased competitive win rate supported by improved platform positioning

• Improved release predictability and delivery quality

• Improved alignment between Product, Engineering, Commercial, Services, and Support organizations

• Reduced customer escalation trends and recurring operational issues

• Improved alignment to enterprise architecture and cybersecurity standards

Experience & Education

REQUIRED

• 6+ years of Product Management experience in enterprise software, industrial software, SCADA, operational technology, or related environments

• Experience managing live customer-facing software products with measurable business outcomes

• Experience defining product strategy, roadmaps, business cases, and investment priorities

• Experience using Jira, Azure DevOps, or similar tools to manage product backlogs, sprint planning, release tracking, and delivery workflows

• Experience working closely with QA teams to support test planning, acceptance criteria validation, release readiness, and product quality

• Experience working closely with Engineering and technical teams in complex software environments

• Experience managing product budgets and tracking ROI

• Experience leading cross-functional teams and working with Product Owners

• Strong understanding of Agile delivery practices, including Scrum and Kanban

• Experience gathering customer feedback and translating insights into product priorities

• Experience presenting roadmap updates, risks, and recommendations to leadership stakeholders

• Experience operating within structured governance or product delivery frameworks

PREFERRED

• Experience with industrial software, SCADA, HMI, historian systems, or operational technology platforms

• Experience in modernizing legacy or client-server software platforms

• Experience with cloud, hybrid, or streaming data architecture

• Experience in oil and gas, energy, utilities, or industrial automation industries

• Bachelor's degree in business, Engineering, Computer Science, or related discipline

Knowledge, Skills & Abilities

REQUIRED

Product Leadership & Delivery

• Strong product strategy, roadmap planning, and prioritization capability

• Ability to balance customer needs, business goals, modernization priorities, and technical constraints

• Strong understanding of Agile software delivery practices

• Ability to work effectively with Engineering, QA, UX, and Architecture teams throughout the product lifecycle

• Strong organizational, problem-solving, and decision-making skills---

Industrial & Technical Knowledge

• Strong understanding of SCADA systems, HMI platforms, historian systems, telemetry systems, alarms, and industrial workflows

• Understanding of operational technology environments, high availability systems, and operational reliability requirements

• Understanding of software modernization approaches and enterprise software architectures

Commercial & Customer Focus

• Strong customer and market awareness

• Ability to translate customer feedback and market trends into product priorities

• Strong business and financial acumen