Night Auditor-PART TIME

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Night Auditor-PART TIME

Part Time Mount Laurel Township, NJ, US

Position Overview:

The Night Auditor welcomes and registers guests, establishes credit, directs guest to room, relays messages, answers questions about services, secures valuables. The position also assists in completion of accounting daily, balancing systems, and research out of balance amounts.

Willingness to accept the most effective role

Welcomes guest by greeting, answering questions, responding to requests

Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys

Collects revenue by entering services and charges, computing bill, obtaining payment and establishes credit by verifying credit cards or obtaining cash

Conveys information to guest by receiving and transmitting messages, mail, faxes, packages, etc.

Provides a concierge duty to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, shopping, business and travel

Maintains records by entering room and guest account data

Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements

Secures guest valuables by processing lost and found

Contributes to team effort by accomplishing projects/tasks as needed

Completes a nightly bucket check

Runs night audit feature in property management according to the property night audit checklist

Reconcile pay per view movie/game system with property management system

Print appropriate reports and distribute to management

Prepare front desk for upcoming day by removing departing registration cards, posting updated reports, etc.

Assist in completion of the daily for accounting – researching any out of balance amounts each night

Batch credit cards/gift cards and research any variance each night

Ensure operating systems balance each night and organizes credit card receipts by type

Research any balances in accounts nightly and check them in and out each night

Provide necessary daily revenues reporting to management each morning

Communicate to management and Front Desk Supervision of overnight details

Fill out Manager On Duty (MOD) checklist

Communicates with Supervisor for any special duties, or requests

Assists in other nightly processes or other duties as specified by management on an "as need" basis

Qualifications:

2+ years of customer service experience preferred; prior supervisory experience a plus

Ability to work all shifts, including overnights and weekends.

Projects professional tone at all times and with the ability to quickly establish rapport with guest

Ability to multitask, insure accuracy, and remain highly organized

Ability to stand and/or sit long for periods during shift

Lift up to thirty (30) pounds, unassisted

Exposure to chemicals

I have read and understand the job description of Night Auditor and understand management reserves the right to revise the job or require other tasks to be performed as assigned.