Senior Deskside & Server Support Engineer

Why Zensar?

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

Zensar is looking for a Senior Deskside & Server Support Engineer in the Plymouth, MA, (%100 Onsite). This position is open for Full Time with excellent benefits and professional growth opportunities.

About the Role

• We are seeking an experienced Senior Deskside & Server Support Engineer to join our managed services team supporting.
• This is a high-visibility role that combines hands-on deskside support excellence with server and infrastructure management in a regulated banking environment.
• The ideal candidate thrives in a client-facing setting, brings a service-first mindset, and can operate independently while mentoring junior technicians.

Deskside & Executive Support:

• Tier 3 Escalation Point — Serve as the senior-most on-site escalation resource for complex hardware, software, and operating system issues across the client environment.
• VIP / White-Glove Support — Deliver premium, concierge-level technical support to bank executives, branch leadership, and high-profile stakeholders with urgency, discretion, and minimal business disruption.
• OS Deployment & Imaging — Build, configure, and maintain standardized workstation images across Windows and macOS environments using enterprise deployment tools (e.g., SCCM/Intune, Jamf).
• Hardware Lifecycle Management — Own the end-to-end lifecycle of endpoint devices — from procurement and provisioning through deployment, refresh, and secure disposal in compliance with banking regulatory and data security standards .
• Branch & Remote Support — Provide reliable deskside support across client's corporate offices and branch locations, ensuring consistent service delivery and SLA adherence.

Server & Infrastructure Management

• Server Administration — Maintain, monitor, and troubleshoot on-premises physical and virtual server environments running Hyper-V and/or VMware vSphere platforms.
• Identity & Access Management — Administer Active Directory , Azure AD / Entra ID , Group Policy Objects (GPOs) , and Microsoft 365 tenant configurations, ensuring secure and compliant user access aligned with banking security policies .
• Network & Storage Operations — Diagnose and resolve issues related to local network switches, structured cabling/patching, firewalls, and enterprise storage systems ( NAS/SAN ).
• Backup & Disaster Recovery — Monitor and validate system backup jobs, maintain recovery documentation, and execute routine disaster recovery (DR) tests to ensure business continuity readiness — critical in a financial services environment.
• Patch & Vulnerability Management — Coordinate and apply OS and application patches on servers and endpoints in alignment with the bank's change management and security compliance requirements.

Leadership, Documentation & ITAM Alignment

• Asset Accuracy — Maintain absolute data integrity within the ITAM/CMDB system for all hardware assets, server components, and software licenses across all Client locations.
• Mentorship & Team Development — Coach, train, and elevate Tier 1 and Tier 2 service desk technicians through hands-on guidance, shadowing, and structured skill development to build a stronger support bench.
• Documentation & Standards — Author and maintain internal Knowledge Base (KB) articles, Standard Operating Procedures (SOPs) , network topology diagrams, and runbooks to drive operational consistency and audit readiness.

Client Communication — Serve as a trusted technical point of contact for client’s stakeholders, providing clear updates, root cause analysis, and proactive recommendations.

Education:

• Master’s Degree – Information Technology

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.

All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions.

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