Patient Care Coordinator

Posting Details

Position Information
Job Title
Patient Care Coordinator

Union Level
V

Department
Department of Clinic Administration

Campus
San Francisco

Posting Number
201304340P

Full or Part Time
Full Time

Number of Months
12

Work Schedule

Position End Date

Open Date
07/23/2026

Close Date

Open Until Filled
Yes

Special Instructions to Applicants
For Applicants Seeking Job Opportunities within the University

Internal: Internal applicants will be considered within the first five (5) business days of the posting period.
External: External applicants will be considered on the sixth (6) business day of the posting period.

For in-person roles: This is an in-person role, and the successful candidate must be willing to relocate within California, preferably within 25 miles of the (City) Pacific campus.
For online roles: While this is an online position, Pacific's three campuses are within California and its faculty and staff are mostly California residents. For administrative purposes, California residents are preferred. Out of state hires must be approved either by the Provost and Executive Vice President for Academic Affairs (for academic hires) or by the Chief Financial Officer and Executive Vice President for Finance and Operations.

Sponsorship
This position is not eligible for a visa sponsorship now or in the future.

Position Summary Information
Primary Purpose
Under the immediate supervision of the Clinic Manager, performs various patient and financial management functions.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.

Essential Functions

1. Discuss financial cost with patients regarding their dental treatment and provide financial clearance; obtain management approval for large treatment plans; complete electronic fund transfer forms as needed.
2. Verify eligibility and plan benefits for private and public insurance; prepare, submit, trace and process pre-determinations to insurance company; input and scan all benefit information onto patient file.
3. Estimate and explain out of pocket cost to patients based on insurance benefits and limitations; interview patients inquiring about financial payment plans; execute financial payment plan for qualified applicants and explain contract agreement.
4. Provide account summary and complete forms as requested by patient (i.e. verification of dental expenses for housing purposes, HRAs).
5. Collect, process, and balance payments; correspond with third party payees/organizations regarding payment; validate credits and progress refund request for approval.
6. Ensure that all necessary forms, documentation and x-rays meet Denti-cal guidelines prior to approving treatment; provide and assist students and residents with compliant CDT coding.
7. Audit and maintain patient financial accounts for accuracy; provide information to students, residents and patients regarding billing problems or resolutions; assist students with financial chart locks and billing issue forms.
8. Run monthly reports for accounts on payment plans and modify as needed.; contact patients to collect past due payments and process return statements; review delinquent account report to determine collection proceeding.
9. Research, contact and provide information as requested by insurance companies; notify insurance department regarding insurance billing and claim status.
10. Support processing needs of special grant programs and special discounts offered annually during Mock Boards.
11. Respond to all patient inquiry/dispute regarding their account in a timely manner; refer patient issues and concerns related to treatment to appropriate Group Practice Leader or Patient Relations Liaison as needed.
12. Grade students quarterly based on professionalism, patient management skills and knowledge of financial protocol; participate in 1st/2nd year student orientation; providing guidance regarding clinic financial policies and approvals; participate in year-end clearing progress.
13. Provide back up for CARE Coordinator as needed for treatment approval.
14. Order, stock and dispense CAMBRA products.
15. Maintain student/patient sign up list in a timely manner.
16. Perform all other duties as assigned by the Manager, Clinic Financial Operations.

Minimum Qualifications

Knowledge of:

• Dental terminology and treatments.
• Dental insurance procedures.
• Accounts receivable management.
• Principles of dental office management or general office methods and procedures.

Ability to:

• Communicate effectively with faculty, staff, students, and patients.
• Explain to patients their financial obligations to the School of Dentistry for dental procedures in appropriate terms.
• Utilize patient management system to run financial reports.
• Pay close attention to detail.
• Communicate with insurance companies to ascertain patient coverage.
• Clarify patient accounts when patients have billing concerns.
• Evaluate and resolve patient care management problems satisfactorily.
• Maintain professional composure and demeanor.
• Coordinate a variety of responsibilities in stressful situations.

Experience:

• Minimum of three years of dental insurance billing experience in a group practice or dental school setting.

Education:

• High school diploma or equivalent.

Preferred Qualifications

Education:

• AA or Bachelor degree.

Distinguish Characteristic:

• Bilingual skills helpful.

Other:

• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job.

• Work performed is primarily general office/administrative with frequent use of computer keyboard and phone; requires sitting majority of the working day; occasional standing, bending and walking.
• Occasional lifting of up to 15lbs should be anticipated.

Hiring Range
$35.29 per hour

Background Check Statement
All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.

Anti-Discrimination/EEO Policy Statement
University of the Pacific is an equal opportunity employer dedicated to workforce diversity across backgrounds, experiences, and viewpoints. Pacific does not unlawfully discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability, or other legally protected characteristics or combination of such characteristics. While we strive to attract a broad and representative pool of candidates, all hiring decisions are made based on merit, selecting the most qualified individual for each position.